Senior Ambassador Manager
Role Overview
The Ambassador Services Team is vital to the core business of Snow, the Patient Ambassador® Program.
The Ambassador Services Team is responsible for managing all Ambassador and patient/caregiver relations, as well as planning and implementing all logistics for Ambassador-related projects.
The Senior Ambassador Manager, a key position within the Ambassador Services Team, must work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with all divisions of the Ambassador Services Team including analytics, mentor program management, and coaching and training specialists.
The Senior Ambassador Manager must also work closely with Account Team members, Programs Team leaders, and Recruitment Team leaders to address and meet the objectives of Snow’s clients.
The Senior Ambassador Manager serves as the direct point of contact for Ambassadors and is responsible for overseeing and implementing all Ambassador-related projects from start to finish, including contracting, needs assessment, project management, compliance adherence, presentation skills training and evaluation, logistics and travel guideline implementation, maintaining accurate reporting, and financial policy adherence.
The Senior Ambassador Manager must have excellent listening and communication skills, strong organizational skills, and be able to develop relationships with Ambassadors which convey compassion while maintaining professional boundaries.
The Senior Ambassador Manager will be responsible for extensive documentation with regard to all Ambassador communication and engagement and may also be responsible for managing healthcare providers and/or advocacy organizations depending on the client’s needs.
Snow’s business is centered around the patient journey, and the Senior Ambassador Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers.
The Senior Ambassador Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.
Key Skills for This Role
Full Job Posting
Skills
- Creates and delivers well-constructed communications
- Demonstrates the ability to effectively listen and respond accordingly
- Effectively fosters relationships with the Ambassadors with impact and influence
- Abilities:
- Responds to client inquiries in a timely manner (acknowledging receipt and fulfillment of request)
- Develops and maintains excellent client relationships; establishes trust, credibility, and respect of client
- Effectively communicates Ambassador status updates to the client brand teams
- Effectively manages multiple client relationships spanning multiple disease categories/brands
- Provides recommendations to the client based on Ambassador expertise
- Facilitates engaging and effective client interactions, especially live engagements
- Creates and maintains Ambassador Requests, Contact Lists, Utilization Reports and Dashboards within Salesforce
- Conveys ownership/pride in maintaining favorable Ambassador relationships (high familiarity with Ambassador stories, personalities, health status etc.)
- Effectively manages expense/reimbursement process with Ambassadors including Ambassador expense accruals, honorarium status, etc.
- Contributes towards all functions of Ambassador placements (recommendations, availability, travel, story prep, participation, follow-ups and post program reporting)
- Coordinates and communicates with Ambassadors on all placement communications and updates (confirmations, follow-ups, etc.)
- Works with Ambassadors to ensure contractual obligations are fulfilled using DocuSign or by hard copy forms
- Effectively demonstrates a knowledge of the brands and disease categories involved, in order to best serve the Ambassadors and clients
- Coordinates and communicates with reps, accounts, clients and internal departments on Ambassador placement updates
- Possesses the ability to provide onsite story coaching and preparation with Ambassadors
- Maintains an understanding of individual project objectives and budgets where Ambassadors are being initiated
- Guides and sets appropriate expectations and timelines with accounts as it relates to leveraging Ambassadors
- Manages contracting process for Ambassadors including submission of templates for buildout in Docusign, tracking return of FEC, and saving in appropriate location on BOX
- Travels as needed to be onsite contact for Ambassadors, including at trainings, video shoots, speaking engagements, etc.
- EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:
- Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.
- To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.
- Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
- Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice
- For US Job Seekers:
- It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
Qualifications
- Creates and delivers well-constructed communications
- Demonstrates the ability to effectively listen and respond accordingly
- Effectively fosters relationships with the Ambassadors with impact and influence
- Responds to client inquiries in a timely manner (acknowledging receipt and fulfillment of request)
- Develops and maintains excellent client relationships; establishes trust, credibility, and respect of client
- Effectively communicates Ambassador status updates to the client brand teams
- Effectively manages multiple client relationships spanning multiple disease categories/brands
- Provides recommendations to the client based on Ambassador expertise
- Facilitates engaging and effective client interactions, especially live engagements
- Creates and maintains Ambassador Requests, Contact Lists, Utilization Reports and Dashboards within Salesforce
- Conveys ownership/pride in maintaining favorable Ambassador relationships (high familiarity with Ambassador stories, personalities, health status etc.)
- Effectively manages expense/reimbursement process with Ambassadors including Ambassador expense accruals, honorarium status, etc.
- Contributes towards all functions of Ambassador placements (recommendations, availability, travel, story prep, participation, follow-ups and post program reporting)
- Coordinates and communicates with Ambassadors on all placement communications and updates (confirmations, follow-ups, etc.)
- Works with Ambassadors to ensure contractual obligations are fulfilled using DocuSign or by hard copy forms
- Effectively demonstrates a knowledge of the brands and disease categories involved, in order to best serve the Ambassadors and clients
- Coordinates and communicates with reps, accounts, clients and internal departments on Ambassador placement updates
- Possesses the ability to provide onsite story coaching and preparation with Ambassadors
- Maintains an understanding of individual project objectives and budgets where Ambassadors are being initiated
- Guides and sets appropriate expectations and timelines with accounts as it relates to leveraging Ambassadors
- Manages contracting process for Ambassadors including submission of templates for buildout in Docusign, tracking return of FEC, and saving in appropriate location on BOX
- Travels as needed to be onsite contact for Ambassadors, including at trainings, video shoots, speaking engagements, etc.
- To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.
- Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
- Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice
- It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
Preferred Qualifications
- Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.
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