Senior Admissions Officer

Key Activities and Responsibilities

• ========================================
• Assess all applications efficiently and accurately in line with the UE Admissions policies.
• Develop and maintain the CRM system to ensure accurate, up to date, information is accessible to those that require it.
• Act as the first point of contact for our agent network answering their queries in the given service level agreement.### **Analysis and Reporting:**
• Reproduce and prepare clearly defined documents typically using standard formats or templates (e.g. enrolment letters, study contract, payment plans etc.)

Customer/Service Support

• Receive and respond to enquiries from/to agents and applicants, seeking support from Senior Agent Advisors or Team Leader Business Development Executive/Manager when needed.
• Use and understand CRM systems relevant to area of work to enable manipulation of information and initial investigation of customer queries/problems.
• Explain in detail, entry requirements and hold knowledge of qualifications and their comparability and acceptability.### **Planning and Organising:**
• Preparation of materials to assist in the effective organisation business activities; e.g. enrolment letters and study contract.
• Arrange allocated tasks within daily routine to ensure work is completed to time and appropriate standard.
• Plan and prioritise own work activities, responding to departmental requirements, in addition to own responsibilities to ensure that SLA’s are met.
• ### **Liaison:**
• Develop a network of contacts throughout own area, identifying who key individuals are, to support own work activities. e.g. Agents and Processing Team, Heads of School and Programme Leaders.
• Communicate and build strong working relationships with our agent network to support own work activities.### **Continuous Improvement:**
• Relay agent feedback and comments and contribute to proposals for improvements to
• current working methods.
• Keep skills up to date and develop competence through learning from colleagues and/or gaining experience of a range of work.
• ### **People Management:**
• Show sensitivity and consideration to other people’s customer needs and feelings.
• Provide guidance and support to colleagues on admissions processes.
• Co-operate with and offer mutual support to colleagues in a team/work unit, adopting a flexible approach to delivering work objectives.
• ### **Personal and Professional Development and Training:**
• Identify and address development needs to ensure continuing professional development.
• Communicate and share best practice.
• Proactively identify new opportunities and work with management to develop solutions.
• Work in accordance with the UE Values Framework.
• Maintain strong empathy for the university’s commitment to equality of opportunity and equality of treatment for colleagues and students.

Other Responsibilities

• The post-holder will occasionally be required to travel to other locations for meetings or training
• Any other duties as appropriate to grade and role.
• Your profile
• Good standard of education evidenced by A levels or equivalent.
• Considerable work experience within a higher education background or in an administrative role.
• Higher Education Qualifications is desirable
• Strong organisational skills with the ability to work quickly and accurately under pressure, and to
• cope with competing priorities to work to deadlines.
• Able to work both independently and within a team environment.
• Knowledge and experience with Microsoft office – e.g. emails, Word, PowerPoint and excel.
• Demonstrate enthusiasm and passion for delivering excellent service across a variety of business functions; both in a written and verbal capacity (e.g. agents and applicants).
• Advanced office administration skills with attention to detail and accuracy.
• Knowledge/Experience Previous work experience within a customer service/administrative role.
• Previous experience in Higher Education is preferred.
• Why us?
• Opportunity to work with a great team in a dynamic and international environment
• Preventive and aftercare health care options
• 30 days of vacation
• Various online language courses and opportunities to participate in online collaboration courses
• Numerous campus events from the fields of art, culture, business and science
• Opportunity to develop and implement new ideas and concept

About us