Senior Administrator SAP BASIS

About the Role

Key Responsibilities

• Provide advanced technical support in SAP BASIS and SAP HANA environments, ensuring adherence to quality standards, regulatory requirements, and company policies.
• Resolve complex incidents escalated by analysts by performing thorough root cause analysis and implementing effective solutions for technical and security issues.
• Facilitate knowledge transfer through updating and managing the knowledge base, training new team members, and coaching analysts to enhance overall team capabilities.
• Manage and resolve complex tickets within agreed Service Level Agreements (SLAs) by collaborating with cross-functional support teams to maintain operational efficiency and ensure a robust security posture.
• Enhance the customer experience by achieving high first call resolution rates, minimizing rejected resolutions and case reopenings, and proactively mitigating security threats.
• Role Context
• The Senior Administrator for Support & Operations plays a crucial role in maintaining the stability and security of SAP systems. This position requires a strong focus on problem-solving, technical expertise, and a commitment to continuous improvement in a dynamic environment.
• Work Type and Location
• This is a full-time position based in Riyadh.

Company Overview

Application Process

• Candidates interested in this opportunity are encouraged to apply.