Senior Administrator - SAP BASIS (BR)

Job Summary

Key Responsibilities

• Provide Advanced Technical Support By Adhering To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In Sap Basis And Sap Hana Environments. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues. Facilitate Knowledge Transfer By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities. Manage And Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Maintain Operational Efficiency And Ensure A Robust Security Posture. Enhance The Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Security Threats.
• Provide Advanced Technical Support By Adhering To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In Sap Basis And Sap Hana Environments.
• Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues.
• Facilitate Knowledge Transfer By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
• Manage And Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Maintain Operational Efficiency And Ensure A Robust Security Posture.
• Enhance The Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Security Threats.
• Architecting and defining complex and technical SAP solutions across multiple industry sectors, understanding of the technology enablement as well as integration with other applications.
• Experience of numerous SAP enabled business transformation programme lifecycles of which at least 3 of were gained in a solution architect or senior leadership role.
• Strong knowledge of SAP solution suite and technical architecture and ability to translate business challenges
• Strong consulting and stakeholder management skills à ̄¿Â1⁄2 demonstrable presentation and client facing consulting and influencing skills up until C suite levels. All candidates must be assertive and articulate with the ability to develop and sustain senior client relationships.
• Understanding of SAPà ̄¿Â1⁄2s product strategy, including positioning of S/4 HANA and enabling tools and complementary technologies, especially the integration to other applications.
• Good knowledge of GCP, AWS and Azure public cloud offerings and architecting
• Optional But Valuable Certifications: Sap Certified Technology Associate Sap Hana 2.0, Itil Foundation Certification

Skill Requirements

Other Requirements