Senior Administrator - AWS Security, Cloud Security

Job Description

Senior Administrator - AWS Security, Cloud Security

Brampton, Ontario

Job Summary

The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and ensuring compliance with quality standards. By leveraging AWS Security and Cisco ASA expertise, the incumbent will enhance the organization's security posture while ensuring a positive customer experience.

Key Responsibilities

Provide Advanced Technical Support By Analyzing Complex Incidents Related To Aws Security And Cisco Asa, Implementing Effective Solutions To Resolve Security And Operational Issues.
Conduct Root Cause Analysis For Escalated Incidents, Leveraging Aws Security Tools And Cisco Asa Configurations To Identify And Mitigate Security Threats.
Manage And Update The Knowledge Base, Contributing To Documentation And Training Sessions For New Analysts, Enhancing Team Capabilities In Aws Security And Cisco Asa Best Practices.
Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining Security Compliance.
Drive Customer Satisfaction Through First Call Resolution Initiatives, Minimizing Case Reopens, And Proactively Addressing Potential Security Risks.

Skill Requirements

Proficiency In Aws Security Principles And Services.
Strong Knowledge Of Cisco Asa And Its Deployment In Network Security.
Solid Understanding Of Incident Management And Root Cause Analysis Practices.
Ability To Coach And Train Team Members In Technical Support Processes And Security Protocols.

Other Requirements

Aws Certified Security Specialty (Optional But Valuable).
Cisco Certified Network Associate (Ccna) Security (Optional But Valuable)

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.