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Senior Administrator - AWS Security, Cloud Security

HCLTech
Brampton, CAN
Senior
Onsite
Discovered 2 days ago
AWS SecurityAWS Security servicesCisco ASANetwork securityIncident managementRoot cause analysis

Full Job Posting

Job summary

The Senior Administrator for Support & Operations provides advanced technical support and operational excellence.

The role troubleshoots complex issues, conducts root cause analysis, and supports quality and security compliance using AWS Security and Cisco ASA expertise.

Key responsibilities

  • Analyze complex AWS Security and Cisco ASA incidents and implement solutions for security and operational issues.
  • Investigate escalated incidents using AWS Security tools and Cisco ASA configurations to identify and mitigate threats.
  • Maintain the knowledge base and contribute to documentation and training for new analysts.
  • Work with cross-functional support teams to resolve complex tickets within agreed SLAs and maintain security compliance.
  • Support customer satisfaction through first-call resolution, reduced case reopens, and proactive risk management.

Required skills

  • Proficiency in AWS Security principles and services.
  • Strong knowledge of Cisco ASA and its use in network security.
  • Understanding of incident management and root cause analysis.
  • Ability to coach and train colleagues in technical support processes and security protocols.

Good-to-have skills and certifications

  • Vulnerability assessment and security testing/penetration testing are good-to-have skills.
  • AWS Certified Security Specialty is optional but valuable.
  • CCNA Security is optional but valuable.

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