Senior Accountant - EK Revenue Services (Passenger Sales)

Description & Requirements

• At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Senior Accountant and play a key role in driving financial strategy and decision-making for a global business. Experience a fast-paced, multicultural environment where your financial expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.
• As a Senior Accountant , you will support the processes necessary to manage the different major units within the Finance departments of EK Revenue Services, Group Accounts Payable Services, Group Payroll Services, Group Financial Reporting Assurance and Taxation (GFR A&T), Master Management, Group Revenue & Customer Services, and the Regional Finance Office.
• You will focus on analysing risks and internal controls applicable to revenue, credit cards, indirect taxes, master management, and supplier and employee disbursements within a business unit; identifying solutions; mitigating risk; and ensuring accuracy and integrity in financial accounting through GL review and reconciliation, in compliance with Group Policies and Procedures, Revenue/Yield reporting, and Commercial Systems. This also includes facilitating tax compliance, delivering service to internal and external customers, reviewing key processes, and recommending measures to enhance efficiency and drive the optimization of unit costs.
• You will lead Junior Accountants and Accountants and oversee the performance, productivity, and effectiveness of the designated section (non-airport, including IFS, or airport area) in cash management and other Customer Services, while taking responsibility for improvements through the formulation and implementation of proactive initiatives such as training and development programmes, change management initiatives, and systems automation.
• You will also work closely with other areas of the business (e.g., Passenger Services and other Finance department teams) on projects, as appropriate, to improve the effectiveness of the Customer Services function for both internal and external customers.
• In this role, you will:
• Support the Team Leader in managing day-to-day Passenger Sales operations by monitoring file receipt and system loading, coordinating with stakeholders, and ensuring timely completion of activities.
• Allocate and monitor work across the team, resolve operational exceptions and system discrepancies, ensure compliance with internal controls, provide guidance to team members, and support operational reporting and audit requirements (e.g., PWC, PCI DSS).
• Perform periodic process reviews/risk assessment techniques; identify system/process-related discrepancies/limitations/revenue leakages; handle qualitative analysis; and compile data for KPIs and analytical reports required by Senior Management.
• Maintain reconciliation standards through regular review of reconciliation functions and internal controls. Review all reconciliation nominals and follow up on open items with an aim towards closure within the stipulated timeline. Identify high variances in the nominals, investigate the causes, and liaise with stakeholders for resolution and corrective action.
• Explore opportunities and collaborate and coordinate with the Finance teams and relevant stakeholders for process improvements, system enhancements, and automation; escalate anomalies; and provide recommendations to Senior Management.
• Assist auditors in coordination with the Finance Controller and handle queries with reference to quality controls, quality reports, and procedures.
• Liaise with various stakeholders to resolve discrepancies regarding agreements, circulars, and reconciliation to ensure relevant information is interpreted and updated accurately for continuity, clarity, and completeness.
• Analyse the data generated using trends, comparative analysis, and industry data, and escalate meaningful observations that are causing yield dilution or revenue leakage, etc., to concerned stakeholders for appropriate corrective action.
• Manage, motivate, and develop the team into a cohesive working unit; maximize team accuracy and productivity so that respective team deliverables are completed in the most cost-effective way and as per the set KPIs.
• Perform User Acceptance Testing for Finance products to ensure system requirements are met.
• Manage revenue accounting and audit of passenger Revenue Recognition, Sales liability, Interline billing, receivables, and expenses in accordance with IATA rules and regulations, with staff support. Ensure that these are accounted for accurately and in a timely manner and reflect the correct values in the monthly Financial Statement.
• Identify other revenue leakage areas in Revenue Accounting or any discrepancies/reporting issues, and ensure that corrective action, based on the type of discrepancy, is taken and escalated at the level outlined in the Standard Operating Procedure so that the revenue of the company is protected.
• Perform completeness and integrity checks in the relevant financial system and liaise with other teams within the section to ensure that the closing disciplines and monthly deadlines are met. Evaluate codeshare contracts, interpreting complex contractual clauses to establish accurate billing values in inward/outward billing files, and highlight discrepancies, if any.
• Ensure billing disputes on complex agreements are resolved within the required time frame incorporated in RAM (governed by IATA) and Codeshare Agreements/SPAs.
• Manage codeshare partner relationships and operational audits as stipulated in the agreement. Analyse OAL tickets/coupons on EK metal to identify and highlight areas of potential yield dilution/fare discrepancy and evaluate the total impact on EK.
• Liaise with OAL, Commercial, Revenue Optimisation, and IATA in connection with queries, disputes, issues, and feedback to ensure timely resolution.
• Conduct pre- and post-closing reviews to ensure accurate and complete billing and accounting functions.
• Support external audit requirements by resolving queries/observations and providing justification as required.
• Support Team Lead with analytical/compliance data requirements for key business decisions, Interline reporting, and escalations .
• To be considered for the role, you must meet the below requirements:
• Degree in Finance or Accounting related preferred
• Experience in Finance & Insurance, Accounts
• Experience in Finance and/or Accounting in a supervisory capacity
• Consideration will be given to graduates with a degree with fewer years’ experience (2+ yrs.)
• You’ll have an edge if you have:
• Ability to analyse and review in detail accounting statements and reports
• High level of computer literacy and good knowledge of office automation software like Word, Excel, MS Access, and PowerPoint
• Critical thinker with good investigative and analytical skills
• Experience in handling fare/tax audit/master management functions, preferably in an airline, in a supervisory capacity
• Practical experience in specifying and testing revenue accounting-related system changes would be preferable
• Knowledge and experience in revenue accounting functions such as passenger fares, cargo, proration, and interline billing
• At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!
• Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide. Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.c om/careers .