Senior Account Manager

Overview

Fluent English and Arabic

What you will do

Responsibilities

• Providing account management for clients throughout the EMEA region.
• Upselling and consultative cross-selling.
• Close liaison with operations colleagues located in our global service centers.
• Working effectively with WPO account managers in the US, Europe and Asia as part of our Global Account management team generally and in the management of specific global accounts. Working across global time zones when required.
• Developing and implementing account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
• Developing strong pro-active client relationships, understanding customer business requirements and exceeding customer expectations.
• Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.
• Undertaking planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client.
• Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
• Developing strong relationships with Workplace Options colleagues in all our territories. Active participation in supporting Workplace Options’ business objectives, projects and initiatives.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills

• To excel in this role, you will need the following qualifications and skills:
• Bachelor’s Degree in management, business or related field.
• Fluent in English and Arabic
• Previous demonstrated experience in an account management role working in the business to business services sector and or with 3rd party re-sellers.
• Strong understanding of core requirements for an account management role and the ability to implement these.
• Excellent communication, interpersonal and professional presentation skills, (both written & verbal). Frequent online and in-person presentations are required as part of the role.
• Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines.
• Flexibility; creative problem-solving with ability to think “outside the box” to assist the client.
• Proficient with computers, web technology applications and competent in working with Microsoft Office Suite products.
• Able to work independently as well as being part of a virtual team across a matrix structure.
• What we offer:
• At Workplace Options, we don’t just deliver well-being services to our clients, we champion wellbeing for our own employees as well.
• Examples of our benefits and commitment to employee wellbeing include:
• Medical insurance, various leave plans, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship programme
• *At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination.
• We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive.
• We will continue to take action to ensure we achieve equitable and measurable outcomes.
• We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring.
• By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
• For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience*
• Workplace Options collects and processes personal data in accordance with applicable data protection laws.
• If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).