Senior Account Manager

Role overview

Account management and growth

• Develop strategic account plans and build long-term relationships with key clients and decision-makers.
• Identify account expansion, upselling, cross-selling, renewal, and additional business opportunities.
• Manage onboarding, relationship management, renewals, service delivery, and account development.
• Understand client needs and provide solutions and recommendations.

Commercial and operational duties

• Monitor account revenue, profitability, customer satisfaction, and other performance metrics; maintain forecasts and a healthy pipeline.
• Conduct client business reviews and presentations, and negotiate commercial terms, pricing, contracts, renewals, and service agreements.
• Coordinate internal teams and resources to meet client requirements and deliver commitments.
• Identify client issues and risks, ensure follow-up and resolution, and monitor market and competitor activity.
• Maintain accurate client, sales, contract, opportunity, and account information in CRM systems; prepare reports for senior management.
• Improve account management, customer experience, and retention processes; mentor team members where applicable.

Requirements

• Proven experience as a Senior Account Manager, Account Manager, Key Account Manager, Client Relationship Manager, or in a similar role.
• Track record of growing key accounts and achieving revenue or retention targets; strong account development and sales experience.
• Strong commercial awareness, negotiation, business development, communication, presentation, and stakeholder skills.
• Customer-focused problem-solving, analytical ability, and organization to manage multiple accounts and priorities.
• Experience leading or mentoring account teams is highly preferred.

Preferred qualifications

• Experience with Salesforce, HubSpot, Microsoft Dynamics, or similar CRM platforms is advantageous.
• A bachelor's degree in Business Administration, Marketing, Sales, Communications, or a related field is preferred.
• An MBA, professional sales certification, or related advanced qualification is advantageous.

What the employer offers

• Opportunity to manage high-value strategic accounts and work with key decision-makers.
• Career development, training, mentorship, and a collaborative working environment.
• Competitive compensation, performance incentives, and benefits are offered; no compensation amount is stated.