Senior Account Executive - Growth

Experience:

• Bachelor's degree in a relevant field (e.g., Engineering/Technology) and/or Business Administration, Sales, Marketing
• 10+ years of experience in sales, with a proven track record of success in selling complex software solutions.
• Experience selling AI driven CcaaS, contact center solutions, is highly preferred.
• Experience in the Northern India market and a strong understanding of the local business landscape.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Proven ability to manage the full sales cycle, from lead generation to deal closure.
• Strong business acumen and understanding of customer business needs.
• Self-motivated, results-oriented, and able to work independently.
• Proficiency in CRM systems (e.g., Salesforce).
• Hunter mentality with a passion for driving new business.
• Customer-centric approach with a focus on building long-term partnerships.
• Ability to work in a fast-paced and dynamic environment.
• Strong work ethic and a commitment to achieving results.

Skills:

• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Proven ability to manage the full sales cycle, from lead generation to deal closure.
• Strong business acumen and understanding of customer business needs.
• Self-motivated, results-oriented, and able to work independently.
• Proficiency in CRM systems (e.g., Salesforce).
• Attributes:
• Hunter mentality with a passion for driving new business.
• Customer-centric approach with a focus on building long-term partnerships.
• Ability to work in a fast-paced and dynamic environment.
• Strong work ethic and a commitment to achieving results.

Preferred Qualifications:

• Engineering and/or Master's degree in Business Administration (MBA).
• Existing network of contacts within the Western India business community.
• What Genesys Offers:
• Competitive salary and commission structure.
• Comprehensive benefits package.
• Opportunity to work for a global leader in the customer experience industry.
• Challenging and rewarding work environment.
• Career growth and development opportunities.
• A collaborative and supportive team culture.
• To be eligible to apply for this role you must be legally permitted to work in India.
• Working at Genesys
• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
• What Happens After You Apply
• After you apply, here's what you can typically expect:
• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.
• Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
• Stay Connected
• Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
• Get notified about relevant opportunities.
• Experience selling AI driven CcaaS, contact center solutions, is highly preferred.
• Be the one building what's next - where AI, experience and impact come together.
• Employee Referral
• If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

Be the one building what's next - where AI, experience and impact come together.

About Genesys:

Responsibilities

• In this role, the primary responsibilities will include (but are not limited to):
• Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Western India).
• Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities.
• Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure.
• Build and maintain strong relationships with key stakeholders at existing customer accounts.
• Identify opportunities for upselling and cross-selling Genesys CcaaS solutions to expand our footprint within existing clients.
• Ensure high levels of customer satisfaction and retention by providing exceptional account management and support.
• Identify and target key prospects in the Western India market, focusing on specific verticals (e.g: E-Comm, Healthcare, Retail, GCC, Tech).
• Conduct in-depth needs analysis to understand customer challenges and requirements.
• Develop and present compelling value propositions that showcase the benefits of Genesys CcaaS solutions.
• Maintain a deep understanding of Genesys CcaaS solutions, including features, functionality, and competitive differentiators.
• Effectively communicate the value proposition of our solutions to both technical and business audiences.
• Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success.
• Provide accurate and timely sales forecasts and reports to management.
• Maintain accurate and up-to-date records of all sales activities in the CRM system.
• You’ve been there and done this...