Selling - Customer Service Representative

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.
• High School Diploma or higher degree required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Strong technology and computer skills required.

with JDE system a plus.

• Must be a team player with a positive attitude.
• Self-motivated, professional, ability to multitask, and work well under pressure.