Security Supervisor

Role overview

Security operations and guest service

• Oversee on-duty security personnel and protect guests, colleagues, their property, and hotel assets.
• Welcome and assist guests, provide directions, support other departments, and inform visitors about hotel facilities.
• Train new officers, update SOP examinations, inspect and brief officers before deployment, and enforce discipline.
• Check field officers and conduct at least two whole-building patrols per shift when not otherwise engaged.

Investigations and security oversight

• Investigate criminal acts, losses, accidents, staff misconduct, and other matters affecting guests, staff, or management; prepare investigation reports.
• Monitor staff conduct and relevant movements, gather security information, and report, encourage, or counsel as appropriate.
• Maintain peace and order and participate in special functions and security operations for VIPs, shows, and other events.
• Keep security leaders informed about matters affecting the hotel and department.

Equipment, records, and shift duties

• Check cameras and equipment, perimeter doors, fire-fighting equipment, radios, CCTV, forms, passes, keys, registers, and post allocations; follow up on faults.
• Prepare meal rosters and daily security reports, attend briefings before each shift, and participate in required courses, meetings, and in-service training.

Qualifications

• Two to three years of similar-role experience, preferably in a five-star hotel, and at least one year of supervisory experience are desirable.
• Post-secondary education and professional security qualifications are preferred.
• Excellent verbal and written communication, confidentiality, and ability to work in a multicultural environment are required.

Employee benefits

• Colleague perks include complimentary upgrades, extended stays, discounted stays across Fairmont and Raffles properties, and dining and wellness discounts.

About Raffles The Palm