Security & Risk Manager

Role overview

Security leadership and service delivery

• Provide specialist advice on corporate security policy, strategy, risk, governance, organization, and service delivery.
• Promote the Trust security service as a centre of excellence.
• Ensure appropriate security arrangements across the organization and high-quality security service during major, internal, and high-security-risk incidents.
• Support clinical and non-clinical services in providing secure working environments.

Policies, investigations, and incidents

• Lead implementation and management of security, lone working, and zero-tolerance policies.
• Review policies, procedures, and work instructions and support ward and department security protocols.
• Lead investigation and resolution of complaints, adverse incidents, and other incidents.
• Investigate security breaches and advise on security improvements.
• Maintain records of security, violence, abuse, and harassment incidents and produce statistical monthly performance reports.

Audits, systems, and advice

• Conduct security site surveys and audits across Trust assets, identify higher-risk areas, and recommend improvements.
• Manage and develop CCTV, access control, intruder alarm, and panic alarm infrastructure.
• Advise colleagues on security matters including harassment, stalking, and personal safety.
• Ensure security arrangements in Estates and Facilities are adequate and provide action plans as needed.

Stakeholder and behaviour management

• Liaise with external agencies including police, crime prevention bodies, anti-fraud specialists, and ambulance services.
• Encourage collaborative working with internal stakeholders and contracted security services.
• Manage unacceptable behaviour and behaviour agreement processes, including warning and exclusion letters.
• Attend meetings about inappropriate behaviour by patients and relatives, using diplomacy, tact, de-escalation, and resolute decision-making.
• Participate in committees and networking and benchmarking groups, and share outcomes and learning.

Role capabilities

• The role requires specialist security management knowledge and the ability to lead security policies, services, and risk governance.
• Strong diplomacy and tact are required to de-escalate confrontational situations and make difficult decisions.
• The post holder must collaborate with internal and external stakeholders and provide specialist security advice.