Security Platform Engineer I

What You’ll Do

What You Bring

• 3+ years of professional experience in IT, cybersecurity, systems administration, platform engineering, technical support, or a related discipline.
• Experience troubleshooting and supporting enterprise technology environments beyond traditional Tier 1 or Tier 2 responsibilities.
• Strong Windows knowledge and a solid understanding of TCP/IP, DNS, DHCP, firewalls, routing, and network troubleshooting.
• Familiarity with Microsoft 365, Azure/Entra ID, Active Directory, endpoint security, identity, access controls, and security best practices.
• A methodical, analytical approach to complex technical problems.
• The ability to work independently, manage competing priorities, and exercise sound judgment about when to seek guidance.
• Strong attention to detail when making production changes or performing platform maintenance.
• Clear written and verbal communication, including the ability to explain technical findings to technical and non-technical audiences.
• A commitment to continuous learning, accountability, and developing deeper ownership of assigned technologies.

Preferred Qualifications

• Experience in an MSSP, MSP, cybersecurity organization, or enterprise technology environment
• Experience with EDR/XDR, SIEM, RMM, vulnerability management, email security, backup, or disaster recovery platforms
• Knowledge of Windows Server, Active Directory, Microsoft 365, Entra ID, and cloud or hybrid environments
• Experience with PowerShell, automation, APIs, platform integrations, or enterprise monitoring tools
• An associate or bachelor’s degree in IT, Cybersecurity, Computer Science, or a related field; equivalent professional experience is accepted
• Relevant Microsoft, CompTIA Network+, Security+, CySA+, or vendor-specific certifications
• Why This Role Matters
• You will play a key role in maintaining the reliability, security, and operational readiness of the technologies behind Tusker’s managed security services. You will have meaningful ownership, direct impact on client service, and a defined path to deepen your platform expertise and engineering responsibilities with support from senior engineers and architects.
• Ready to Make an Impact?
• If you are a curious, accountable engineer who enjoys solving complex problems and is ready to take ownership beyond traditional support work, we encourage you to apply.
• Compensation: Starting from 85,000 annually

Why This Role Matters

Ready to Make an Impact?

Qualifications

• 3+ years of professional experience in IT, cybersecurity, systems administration, platform engineering, technical support, or a related discipline.
• Experience troubleshooting and supporting enterprise technology environments beyond traditional Tier 1 or Tier 2 responsibilities.
• Strong Windows knowledge and a solid understanding of TCP/IP, DNS, DHCP, firewalls, routing, and network troubleshooting.
• Familiarity with Microsoft 365, Azure/Entra ID, Active Directory, endpoint security, identity, access controls, and security best practices.
• A methodical, analytical approach to complex technical problems.
• The ability to work independently, manage competing priorities, and exercise sound judgment about when to seek guidance.
• Strong attention to detail when making production changes or performing platform maintenance.
• Clear written and verbal communication, including the ability to explain technical findings to technical and non-technical audiences.
• A commitment to continuous learning, accountability, and developing deeper ownership of assigned technologies.

Responsibilities

• Administer, monitor, maintain, and support customer-facing security platforms and operational technologies.
• Handle Tier 3 escalations by analyzing logs, configurations, connectivity, integrations, and system behavior to identify root causes and restore service.
• Independently resolve technical issues within established procedures and escalate architectural, unfamiliar, or business-critical matters appropriately.
• Assist with planning and testing platform upgrades, patches, and releases while executing and validating approved production changes and scheduled maintenance.
• Support new-client onboarding by configuring and validating platform components, agents, policies, connectivity, and integrations.
• Identify opportunities to improve reliability, scalability, efficiency, and supportability through better processes, scripts, tools, and automation.
• Assist with investigating and resolving platform outages and service-impacting incidents, working with internal teams and vendors to restore service.
• Maintain accurate runbooks, technical procedures, troubleshooting notes, standards, and platform documentation.
• Collaborate with the SOC, Service Desk, Client Experience Managers, IT Operations, vendors, senior engineers, and architects.
• Apply a security-first mindset and follow change management, access control, and operational governance requirements.