Security Operations Manager / Security Supervisor

Role overview

Security Operations Manager responsibilities

• Develop security strategies, policies, procedures, and operational plans aligned with organizational objectives.
• Oversee security across assigned facilities, sites, or business units and conduct risk assessments, vulnerability reviews, and threat analyses.
• Manage security budgets, manpower, equipment, and external security providers; oversee investigations, emergency response, business continuity, and corrective actions.
• Monitor performance and report risks, incidents, and improvements to management; coordinate with management, agencies, emergency services, and stakeholders.

Security Supervisor responsibilities

• Supervise daily operations, assign duties, coordinate shifts, and monitor personnel performance.
• Implement access control, visitor registration, patrol schedules, and site security procedures; monitor CCTV, alarms, access-control equipment, and other security facilities.
• Conduct patrols, site inspections, and compliance checks; respond to incidents, emergencies, and suspicious activities and escalate them promptly.
• Maintain incident, attendance, patrol, handover, and equipment records; guide and train security officers.

Requirements

• Proven experience in security operations, security supervision, facility protection, or a related role.
• Knowledge of security procedures, access control, surveillance systems, risk assessment, and incident management; experience managing personnel and shifts.
• Leadership, communication, observation, decision-making, and problem-solving skills; ability to respond calmly to emergencies and handle sensitive situations professionally.
• Proficiency in security reporting, incident documentation, and relevant security management systems; understanding of workplace safety, confidentiality, and loss prevention.
• Ability to work shifts, weekends, public holidays, or irregular hours when required; high standards of integrity, discipline, accountability, confidentiality, and professional conduct.
• Manager candidates need security strategy, risk management, budgeting, stakeholder coordination, and operational planning expertise.
• Supervisor candidates need hands-on team supervision, site inspection, patrol management, and incident reporting experience.

Advantageous qualification

• A diploma or bachelor's degree in Security Management, Criminal Justice, Business Administration, or a related field is an advantage.