Security Operations Manager - Full time - Hawthorn East
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About the Role
Salary: $105,000.00 - $113,000.00 Job Type: full-time Location: VIC Job Category: Security & Protective Services Would you like to help us make our world a safer place?
Key Skills for This Role
Full Job Posting
Salary
$105,000.00 - $113,000.00
Job Type: full-time
Job Category: Security & Protective Services
Would you like to help us make our world a safer place?
Right now, somewhere in the world, someone’s most important assets are being monitored and protected by our Securitas team.
From managing access control at corporate sites to monitoring critical systems in data centres, our Security Officers play a vital role in creating safe, secure environments.
If you're passionate about safety, customer service, protecting people and property, working with systems, and being part of a professional, diverse team - we encourage you to apply
About The Business
Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa.
With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round.
Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders.
They are summarized in three words:
Integrity
,
Vigilance
, and
Helpfulness.
Job Description
Our client is a High Profile Retail Brand located in Hawthorn East. We are seeking an experienced Security Operations Manager to be responsible for management of the day-to-day operations of Security services at our client locations. The Security Operations Manager will be required to ensure delivery of services is met and exceeded in respect to Key Performance Indicators and be responsible for planning and assisting the client in project management and implementation of new technologies, processes and procedures aimed at enhancing the overall security posture.
The successful applicant will be required work from the clients Hawthorn East location, with the ability to work at the client’s Docklands location when required.
Please note that some additional hours, after hours calls and meetings will be required for the position.
Position: Full time
Roster: Monday to Friday – 07:00-15:00
Role Requirements/Responsibilities
- To be able to lead a high-performing and diverse team of security officers
- Must demonstrate leadership and team-building skills
- Provide a security service in line with the site SOPs and client's requirements in order to protect the client’s employees, property and other assets
- Be involved in and develop stakeholder relationship
- Provide detailed reports on site's operations and compliance to Securitas management
- Design and deliver structured training, including introductions, refreshers, and scenario-based exercises
- Monitor performance of Security Officers and provide coaching, mentoring, and regular feedback
- Conduct post-incident debriefs and integrate lessons learned into team developments
- Undertake regular risk assessments and compliance audits across sites with the Contract Security Manager
- Support the Contract Security Manager in preparing client reports, business cases, and incident reviews
- Analyse incident trends and prepare summary reports with recommendations for improvement
- Coordinate security coverage and resources during relocations , events, and business continuity activities
- Liaise with client representatives and external agencies, including emergency services during escalated incidents or required client activities
- Work collaboratively with the contract security manager on security related projects and initiatives.
- Identify opportunities for service enhancements and escalate recommendations through the Security Contract Manager
- Deliver the highest levels of customer service which consistently demonstrate Securitas’ core values of Integrity, Vigilance and Helpfulness
Skills, Experience and Requirements
- Hold a current VIC Security licence
- First Aid Certificate (HLTAID011 and HLTAID010) and CPR Certificate (HLTAID009)
- Minimum 10 years of security experience and a minimum 3 years of Corporate Site Manager/Operations Manager experience
- Intermediate experience with computer software/systems i.e. Microsoft Suite, Visitor Sign in system, CCTV platforms etc
- The ability to deliver pre-assignment training and onboarding processes to ensure contractual compliance
- Demonstrated experience in emergency management principles and procedures
- Proven experience in supervising and leading large security teams
- Maintain a clean and professional appearance at all times
- Strong Communication skills with the ability to communicate effectively with stakeholders at all levels
- Excellent organisational skills
- Positive attitude and high attention to detail
- Proficient in working within a team environment and independently
- Customer Service experience essential
- ****Why join Securitas?****
Employee Value Proposition
At Securitas, our people are our greatest strength.
When you join us, you become part of a global organisation that values your contribution, supports your growth, and provides meaningful long-term career opportunities.
We have
three core pillars
that define the employee experience at Securitas
Purpose
- Play a vital role in protecting people, assets, and sensitive environments
- Contribute to a safe and secure experience for our clients every day
- Be part of a stable and essential industry that makes a real difference
Opportunity
- Build a long-term career with a global leader in security services
- Access ongoing training, development, and clear pathways for progression
- Receive full onboarding support, operational training, and provided uniforms
- Enjoy employee rewards and discounts across 400+ major retailers
People
- Join a diverse, inclusive, and supportive team environment
- Work within a global organisation with a strong local team culture
- Be part of a workplace that values respect, collaboration, and belonging
- At Securitas, we’re committed to diversity and inclusion, creating a workplace where everyone belongs.
- We encourage applications from candidates of all backgrounds to join our mission of making the world a safer place.
- ****Ready to Join Us?****
- If you meet the above criteria, click “Apply” to submit your updated resume.
- We can’t wait to welcome you to the Securitas family!
- Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
- We truly appreciate the time and effort taken by every applicant to apply.
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