oracle
Security Operations Dispatcher I
Texas Children's Hospital
Houston, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 1 weeks ago
Full Job Posting
Qualifications
- Skills & Requirements • High school diploma or equivalent required • TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement preferred • 2 years of related dispatch experience OR 2 years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls, required • Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field preferred
- Skills & Requirements
- High school diploma or equivalent required
- 2 years of related dispatch experience OR 2 years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls, required
Responsibilities
- Job Duties & Responsibilities • Monitors building and security systems, including fire protection, medical air/gas, refrigeration, pneumatic tube, utilities, access control, surveillance, burglar, infant abduction, and duress alarms • Responds promptly to alarms, incidents, emergencies, and incoming communications in accordance with policies and regulatory requirements • Serves as the central point of contact for security and facility issues and coordinates responses with appropriate departments • Dispatches security and maintenance personnel to address incidents, service requests, and repairs • Processes work orders in the computerized maintenance management system (CMMS) and accurately documents requested services, incidents, and actions taken • Communicates with law enforcement, fire, and medical emergency services as needed and keeps leadership informed during critical incidents • Coordinates scheduled maintenance and repairs with vendors and contractors • Checks equipment functionality at the beginning of and throughout each shift and reports issues to management • Participates in required training to maintain dispatching skills and knowledge of security and facility operations
- Job Duties & Responsibilities
- Monitors building and security systems, including fire protection, medical air/gas, refrigeration, pneumatic tube, utilities, access control, surveillance, burglar, infant abduction, and duress alarms
- Responds promptly to alarms, incidents, emergencies, and incoming communications in accordance with policies and regulatory requirements
- Serves as the central point of contact for security and facility issues and coordinates responses with appropriate departments
- Dispatches security and maintenance personnel to address incidents, service requests, and repairs
- Processes work orders in the computerized maintenance management system (CMMS) and accurately documents requested services, incidents, and actions taken
- Communicates with law enforcement, fire, and medical emergency services as needed and keeps leadership informed during critical incidents
- Coordinates scheduled maintenance and repairs with vendors and contractors
- Checks equipment functionality at the beginning of and throughout each shift and reports issues to management
- Participates in required training to maintain dispatching skills and knowledge of security and facility operations
Preferred Qualifications
- TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement preferred
- Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field preferred
About Texas Children's Hospital
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