Security Operations Center Operator (Overnight Shift)

Requirements :

• Prior experience in dispatch, call center, SOC environment, armed security, law enforcement, or military.
• High school diploma, GED, or higher education.
• Valid Driver’s License.
• Clear Criminal Background.
• Have the ability to work calmly and efficiently in high duress situations.
• Excellent communication skills, both written and verbal.
• Advanced computer skills and proficiency.
• Strong analytical and problem solving skills.
• Able to work in a team environment.
• Self-motivated and able to multitask.

Benefits:

• $29 per hour • Medical, Dental, and Vision Benefits • 401k Contribution • Paid Time Off and Paid Holidays • Referral Incentives, and Recognition Programs • Professional development and upward mobility opportunities • Work-Family Culture

About the Project

Responsibilities

• Answering and respond to routine and emergency calls.
• Monitoring alarms and surveillance equipment.
• Maintaining records of communications and events.
• Dispatch security personnel as required.
• Escalating unusual/critical event information to relevant supervisory personnel and others.
• Preventing unauthorized access to the property and use of its facilities via surveillance equipment.
• Coordinate with security and external partners during emergencies and routine events.
• Maintaining a safe residential and working environment for all members, guests and employees by identifying, treating, and reducing workplace risks.
• Utilizing multiple internal and external resources to gather and manage information and intelligence about events affecting the community.
• Enforce the club’s health and safety policies to all members, guests, and employees.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state and federal regulations.
• Maintaining the personal “concierge” security approach for all members, guests, and employees while on property.
• Able to think outside the box and solve problems with resources at hand.
• Assist in conducting investigations and able to update requestors in a timely manner.
• Properly document every incident that comes into the SOC and escalate to management as needed.