Security Officer

Job Summary

Security Operations

• Conduct documented patrols of guest floors, public areas, back-of-house areas, parking facilities, entrances, and the hotel perimeter.
• Monitor CCTV, access control systems, alarm panels, radios, and other security equipment.
• Control access to restricted areas and respond to alarms, suspicious activity, disturbances, and reported incidents.
• Identify and report security risks, unsafe conditions, suspicious behavior, and potential vulnerabilities.
• Conduct authorized bag, vehicle, and other security checks and control master keys, access cards, and security-sensitive items.

Incident and Emergency Response

• Respond to medical, fire, evacuation, and other emergency situations within training and hotel procedures.
• Provide initial assistance and coordinate with management and relevant emergency services when required.
• Liaise with police, fire services, EMS, and other authorized agencies as circumstances require.
• Complete timely, factual, confidential incident reports and maintain security logs, occurrence books, and shift reports.

Guest and Support

• Provide courteous assistance to guests, including directions, escorts, guest lockouts, and other appropriate security-related support.
• Assist with lost and found procedures and safe deposit box procedures as assigned.
• Handle guest, team member, and hotel information discreetly and maintain confidentiality.
• Maintain a service-oriented approach while upholding security procedures and standards.

Safety, Compliance, and Training

• Report safety hazards, maintenance concerns, security deficiencies, and other conditions that may present risks.
• Participate in emergency drills, security exercises, training programs, briefings, and departmental meetings.
• Maintain knowledge of emergency procedures, evacuation plans, security policies, and operating procedures.
• Maintain and account for security equipment and report defective or missing equipment.
• Comply with hotel policies, procedures, standards, applicable laws, and regulations.

Qualifications and Requirements

• A high school diploma or equivalent is required.
• Additional security, law enforcement, hospitality, or safety-related training is preferred.
• One to two years of relevant experience and previous hotel or hospitality experience are preferred or advantageous.
• The role requires extended standing and walking, stair access, indoor and outdoor work, and rapid emergency response.

Service Culture