Security Officer

Job summary

Security operations

• Conduct documented patrols of guest floors, public and back-of-house areas, parking facilities, entrances, and the hotel perimeter.
• Monitor CCTV, access control systems, alarm panels, radios, and other security-related equipment.
• Control access to restricted areas and respond to alarms, suspicious activity, disturbances, and reported incidents.
• Identify and report security risks, unsafe conditions, suspicious behavior, and potential vulnerabilities.
• Conduct authorized bag, vehicle, and other security checks in accordance with policy.
• Maintain control and accountability of master keys, access cards, and other security-sensitive items.

Incident and emergency response

• Respond to medical, fire, evacuation, and other emergencies within training and hotel procedures.
• Provide initial assistance and coordinate with management and emergency services as needed.
• Liaise with police, fire services, EMS, and other authorized agencies when required.
• Complete factual, timely, confidential incident reports and maintain security logs, occurrence books, and shift reports.

Guest support

• Assist guests with directions, escorts, lockouts, lost and found, and assigned security-sensitive services.
• Handle guest, team member, and hotel information discreetly and confidentially.

Safety, compliance, and training

• Report safety hazards, maintenance concerns, security deficiencies, and other risks to guests, staff, or hotel property.
• Participate in emergency drills, security exercises, training, briefings, and departmental meetings.
• Maintain knowledge of emergency procedures, evacuation plans, security policies, and operating procedures.
• Maintain and account for security equipment used during shifts; report defective or missing items.
• Comply with hotel policies, procedures, standards, and applicable laws and regulations.
• Perform other reasonable duties assigned by the Security Manager or authorized management.

Role expectations

• Exercise sound judgment and discretion, communicate effectively, and remain calm and professional in challenging situations.
• Provide courteous, service-oriented assistance while upholding security procedures and standards.
• Maintain confidentiality and comply with applicable hotel procedures and laws.