Security Manager

Role Summary

Key Responsibilities

• Manage customer security requests, technical inquiries, operational issues, and escalations.
• Coordinate with SOC Engineering, Purple Team, Automation, and other internal teams to deliver customer requirements.
• Implement and maintain incident response playbooks, escalation procedures, and alert-handling instructions.
• Support incident investigations, prepare incident reports, and coordinate response efforts and customer communications.
• Lead troubleshooting discussions, explain technical findings, and provide actionable recommendations.
• Track requests and internal actions through completion, with clear ownership, priorities, and progress updates.
• Conduct customer meetings about incidents, troubleshooting, service issues, and requirements.
• Notify the SOC of planned customer penetration tests, maintenance, and configuration changes, and coordinate monitoring.
• Lead monthly customer reviews and deliver monthly, quarterly, and annual security reports.
• Participate in executive, technical, and on-site customer meetings; present findings, performance, risks, and recommendations.

Required Skills and Experience

• Relevant experience in SOC operations, incident response, or managed security services, with customer engagement and service-delivery responsibility.
• Practical knowledge of SIEM and EDR platforms such as IBM QRadar, Splunk, Microsoft Sentinel, CrowdStrike, or Microsoft Defender.
• Strong understanding of detection use cases, alert tuning, log source management, incident response playbooks, and SOAR workflows.
• Ability to interpret security metrics, build dashboards, and produce clear technical and executive reports.
• Strong communication and presentation skills, including explaining technical issues to varied audiences.
• Ability to coordinate cross-functional teams, manage competing priorities, and maintain customer relationships during incidents.
• Strong analytical, troubleshooting, organizational, and follow-up skills.

Additional Required Skills

• Residence in the UAE is required.
• Goal-oriented and proactive, with strong interpersonal, teamwork, coordination, attention-to-detail, analytical, and problem-solving abilities.
• Able to work flexibly and remain composed under stressful situations.
• Excellent English communication skills; Arabic is an advantage.

Why Join Us

• Opportunity to work in a growing cybersecurity environment.
• Collaborative and dynamic team culture.
• Opportunity to make an impact on security operations and client success.