Security Manager
Skills
About This Role
Overview
About the location:
Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar offering a new Four Seasons experience in Doha.
Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea.
Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jo l Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools.
Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.
Job Description
- Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel, and property.
- Review and conduct performance evaluations for Security staff.
- Implement all policies and procedures regarding security and safety.
- Design and implement preventive safety and security programs.
- Prevent situations that could jeopardize the reputation of the hotel.
- Investigate crimes committed against the hotel, guests, and employees.
- Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective and writes a comprehensive report.
- Manage and coach the security team
- With support from upper management, manage all problems and complaints that may be brought to your attention by guests;
- Be well versed as per procedures and communicate them as needed.
- Motivate, supervise and coach the security team;
- Support the Director of Security with regards to scheduling, holiday management, overtime management always while keeping in the mind hotel operational needs;
- Actively participates in department meetings and prepare appropriate summaries;
- As per Four Seasons standards, offer guests a pleasant, efficient and professional service;
- Act as a support in the onboarding and training process of new employees and help them complete their tasks;
- Help guests who are experiencing problems with their in-room safe;
- Help guests access their rooms in the event of a lost or defective room key;
- Welcome visitors, contractors, external vendors and register them in the visitors log;
- Help direct visitors and guests upon arrival at the hotel and answer any questions they may have;
- Have excellent knowledge of the services and amenities offered by the hotel as well as their schedules;
- Ensure that the security spaces and employee entrances are kept clean at all times;
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