Security Consultant (UAE National)
Skills
About This Role
Job description
- We are looking for a talented and experienced
- Security Consultant who
- will be responsible for the proper and accurate handling of support requests of Client’s customers.
- The Engineer will receive requests by Email and Calls and handle those according to client’s support workflow including:
- Internal and external escalation
- Continuous communication with the customer on tickets, projects etc.
- When required, engineer will be required to work at resident engineer at customer site.
- Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets.
- Follow-up on any escalations in time.
- When required to work on projects, POC and documentation. The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.
- Job requirements
Responsibilities
- Perform ticket checks continuously.
- Apply escalation matrix activities accurately.
- Keep ticket-system up to date on a daily basis.
- Flexible to work after office hours on critical incidents.
- Co-ordinate RMA cases.
- Interaction and communication with vendor support organizations and engineers.
- Keep track of client Engineers activities in cases.
- Interaction and communication with customers for support related issues.
- Operation and support of the internal IT infrastructure.
- Conducting regular health checks.
- Development and documentation of the internal IT infrastructure.
- Providing 24x7 Support.
- Based on job requirements, will need to be a Resident Engineer working on site.
Qualifications and Skills
- **Bachelor’s degree in information security or IT-related matter or equivalent experience.**
- **Deep understanding of technical relations in a complex environment.**
- **An advantage to have experience and the highest certifications of the vendors CyberArk, Cisco ESA, F5, Symantec/Broadcom, PaloAlto, Infoblox, Proofpoint, Fortinet and IXIA solution.**
- **Excellent and accent-free communication skills in English (Arabic an advantage).**
- **Proper and structured documentation and diagramming.**
- **Excellent organizational skills in enterprise support.**
- **Understanding of information security concepts and related technology.**
- **Strong background and experience in TCP/IP networking of large-scale organizations.**
- **Flexible work approach, based on the job requirements.**
- **Being able to identify new work areas and to set new goals for themselves.**
- **Excellent communication and training skills.**
- **Outstanding customer handling, friendly and goal oriented.**
- **Ability to communicate / translate to Customer-level.**
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Inclusive and diverse working environment.
- Flexible/hybrid working environment.
- Open door policy.
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