Security Consultant (UAE National)

Overview

• Help AG is looking for a talented and experienced Security Consultant (UAE National) who will be responsible for the proper and accurate handling of support requests of help AG’s customers.
• The Engineer will receive requests by Email and Calls and handle those according to help AG’s support workflow including:
• Internal and external escalation
• Continuous communication with the customer on tickets, projects etc.
• When required, engineer will be required to work at resident engineer at customer site.
• Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets.
• Follow-up on any escalations in time.
• When required to work on projects, POC and documentation. The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.

Responsibilities

• Perform ticket checks continuously.
• Apply escalation matrix activities accurately.
• Keep ticket-system up to date on a daily basis.
• Flexible to work after office hours on critical incidents.
• Co-ordinate RMA cases.
• Interaction and communication with vendor support organizations and engineers.
• Keep track of Help AG Engineers activities in cases.
• Interaction and communication with customers for support related issues.
• Operation and support of the internal IT infrastructure.
• Conducting regular health checks.
• Development and documentation of the internal IT infrastructure.
• Providing 24x7 Support.
• Based on job requirements, will need to be a Resident Engineer working on site.

Qualifications And Skills

• Bachelor’s degree in information security or IT-related matter or equivalent experience.
• Deep understanding of technical relations in a complex environment.
• An advantage to have experience and the highest certifications of the vendors CyberArk, Cisco ESA, F5, Symantec/Broadcom, PaloAlto, Infoblox, Proofpoint, Fortinet and IXIA solution.
• Excellent and accent-free communication skills in English (Arabic an advantage).
• Proper and structured documentation and diagramming.
• Excellent organizational skills in enterprise support.
• Understanding of information security concepts and related technology.
• Strong background and experience in TCP/IP networking of large-scale organizations.
• Flexible work approach, based on the job requirements.
• Being able to identify new work areas and to set new goals for themselves.
• Excellent communication and training skills.
• Outstanding customer handling, friendly and goal oriented.
• Ability to communicate / translate to Customer-level.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/hybrid working environment.
• Open door policy.

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