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Security Consultant (UAE National)

GSSTech Group
Abu Dhabi, UAE
3 weeks ago
management consultingstrategybusiness advisoryprocess improvementstakeholder managementproblem solving
Free

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Overview

  • We looking for a talented and experienced Security Consultant (UAE National) who will be responsible for the proper and accurate handling of support requests of Client's customers.
  • The Engineer will receive requests by Email and Calls and handle those according to Client’s support workflow including:
  • Internal and external escalation
  • Continuous communication with the customer on tickets, projects etc.
  • When required, engineer will be required to work at resident engineer at customer site.
  • Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets.
  • Follow-up on any escalations in time.
  • When required to work on projects, POC and documentation. The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.
  • Job requirements**Responsibilities**
  • Perform ticket checks continuously.
  • Apply escalation matrix activities accurately.
  • Keep ticket-system up to date on a daily basis.
  • Flexible to work after office hours on critical incidents.
  • Co-ordinate RMA cases.
  • Interaction and communication with vendor support organizations and engineers.
  • Keep track of Client's Engineers activities in cases.
  • Interaction and communication with customers for support related issues.
  • Operation and support of the internal IT infrastructure.
  • Conducting regular health checks.
  • Development and documentation of the internal IT infrastructure.
  • Providing 24x7 Support.
  • Based on job requirements, will need to be a Resident Engineer working on site.

Qualifications And Skills

  • Bachelor’s degree in information security or IT-related matter or equivalent experience.
  • Deep understanding of technical relations in a complex environment.
  • An advantage to have experience and the highest certifications of the vendors CyberArk, Cisco ESA, F5, Symantec/Broadcom, PaloAlto, Infoblox, Proofpoint, Fortinet and IXIA solution.
  • Excellent and accent-free communication skills in English (Arabic an advantage).
  • Proper and structured documentation and diagramming.
  • Excellent organizational skills in enterprise support.
  • Understanding of information security concepts and related technology.
  • Strong background and experience in TCP/IP networking of large-scale organizations.
  • Flexible work approach, based on the job requirements.
  • Being able to identify new work areas and to set new goals for themselves.
  • Excellent communication and training skills.
  • Outstanding customer handling, friendly and goal oriented.
  • Ability to communicate / translate to Customer-level.

Benefits

  • Health insurance with one of the leading global providers for medical insurance.
  • Career progression and growth through challenging projects and work.
  • Employee engagement and wellness campaigns activities throughout the year.
  • Excellent learning and development opportunities.
  • Inclusive and diverse working environment.
  • Flexible/hybrid working environment.
  • Open door policy.

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