Seasonal Customer Service Assistant

Remote, UK-based

Full-time seasonal role: 1 November to 31 December

Potential permanent opportunity for the right person

9am to 5.30pm

5 days per week, including weekends

Sous Chef is an online shop for people who love cooking, eating and discovering exceptional ingredients, cookware and tableware.

We sell thousands of specialist products to home cooks, chefs and food lovers across the UK. Christmas is our busiest time of year, and we are looking for three reliable seasonal team members to help us give customers an excellent experience during peak season.

This is a fixed-term seasonal role, but there may be the opportunity to move into a permanent role after the Christmas period. This is not guaranteed, but we are hoping to find someone who could grow with us longer term.

You will help customers with questions about their orders, deliveries, products, returns and replacements.

Most of the work is written customer service — email, helpdesk tickets and online messages — so clear, accurate written communication is very important. You will be part of a small, supportive customer service team and will receive training on our systems, products and ways of working.

We are looking for people who already have some customer service experience and know that they enjoy helping customers. This could be from online customer service, retail, hospitality, or other customer-facing roles.

Experience in ecommerce and/or premium/high-end customer service would be particularly useful.

You will help customers with things like:

Order queries and delivery updates

Missing, delayed or damaged parcels

Returns, refunds, replacements and exchanges

Product questions

Stock availability questions

Special requests during the Christmas period

Escalating more complex issues to the permanent customer service team

Keeping clear notes and records in our systems

Using templates and AI-assisted tools carefully, while checking that every reply is accurate, helpful and personal

We are looking for people who are:

Experienced in customer service and genuinely enjoy it

Excellent written communicators

Accurate and careful with details

Friendly, calm and helpful

Comfortable using computers and learning new systems

Organised and able to manage a busy workload

Reliable during the Christmas peak period

Good at following processes, but confident enough to use common sense

Interested in food, cooking or good ingredients — helpful, but not essential

You do not need years of experience, but you should have worked in a role where you have helped customers, guests or clients and understand what good customer service feels like.

This is a full-time seasonal role .

You must be available to work between 9am and 5.30pm , including at weekends , during our Christmas peak period. There is no evening or overnight work.

The role is remote-first, but you must be based in the UK and have a suitable quiet place to work from home.

We will provide all computer equipment but you will need to provide reliable, fast internet access.

The role starts on 1 November and runs until 31 December .

There may be the possibility of a permanent role for the right person after the season, but this is not guaranteed.