Scheduling Logistics Coordinator

Responsibilities:

• Coordinate annual hearing testing and respirator fit testing appointments with existing clients using established monthly schedules
• Receive and respond to scheduling requests from new and existing clients by phone and email
• Adjust schedules to accommodate client needs while considering technician availability, travel requirements, and operational efficiencies
• Provide timely follow-up communication to clients regarding scheduled services
• Provide general information about services to new and existing clients
• Communicate effectively with Industrial Audiometric Technicians who travel throughout British Columbia
• Maintain accurate scheduling information and ensure changes are communicated promptly to those affected
• More about you:
• Proficient and confident with computers, including Microsoft Office 365, Adobe Acrobat, Google Maps, CRM software, and scheduling systems
• Proactive, self-motivated, and able to make sound decisions independently
• Strong team player who can also work effectively and independently
• Strong problem-solving and critical-thinking skills with the ability to remain calm when unexpected situations arise
• Excellent written and verbal communication skills with a pleasant, professional, and courteous telephone manner
• Able to maintain focus, prioritize competing demands, and manage multiple tasks effectively
• Previous scheduling, coordinating, or sales experience is an asset but not required; knowledge of British Columbia’s geography is also an asset
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
• Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
• We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources
• What we offer:
• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans
• This role's pay range is between: $21.98 – 24.18 CAD per hour with commission eligiblity of $25,000-$30,000.
• Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
• How we work:
• At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.