Scheduling Coordinator

OnSite

Customer Service

Job Title: Scheduling Coordinator

Department: Customer Service/ Warranty

Reports to: Customer Service/Warranty Manager

Position Type: Full-Time, Non-Exempt

SUMMARY: The Customer Service Department is a large part of our company and works with all departments to ensure an excellent customer experience. As a Scheduling Coordinator you will spend most of the day on email and/or phone with external/internal customers, resolving issues, collecting, entering and processing orders for installation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Inputting customer details on orders

Transcribing selection sheets for install/transcribing for repairs

Process work order for install

Proofreading data

Answer email in timely manner

Answer phone calls/return missed phone calls and voicemails immediately

Update records for reselections and/or rescheduled installs

Dealing with customer and homeowner queries

Working to meet deadline each day/sense of urgency

Helping all teammates

Operate office equipment including computer and copier

Adhere to confidentiality regulations

REQUIRED SKILLS/ABILITIES:

Typing skills / 40 wpm preferred

Accuracy and attention to detail

Good communication skills both written and verbal

Computer skills and knowledge of flooring/new home construction a plus

Basic literacy and numeracy skills

EDUCATION AND/OR EXPERIENCE:

3 – 5 years of customer service experience preferred

High School Diploma/GED/College

PHYSICAL DEMANDS:

Ability to lift 1-10lbs occasionally

Required to remain stationary for prolonged periods of time, repetitively use hands to finger, handle, grip, feel, reach with hands and arms, occasionally stand, walk

Able to hear, understand and distinguish speech and/or other sounds

BENEFITS:

Medical, Dental and Vision coverage

401K

Paid Holidays

Vacation and Personal Time

On-site Gym Facility

Employee Appreciation Events

* This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”