Scheduling Analyst
Role Overview
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision– Every patient deserves access to quality healthcare. Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us - Health, Dental, Vision, Disability & Life Insurance, and much more - 401K Retirement Plan (with company match) - Tuition, Professional License and Certification Reimbursement - Paid Time Off, Holidays and Volunteer Time - Paid Orientation and Training - Day Time Hours (no holidays/weekends) - Established in 11 states - Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits .
Key Skills for This Role
Full Job Posting
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop and maintain provider schedules to meet patient needs.
- Manage provider census through proactive census risk management.
- Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
- Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
- Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
- Place and receive phone calls to facilitate effective scheduling function.
- Escalate scheduling concerns, and issues, both internally and externally
- Adhere to patient confidentiality policies and procedures.
- Attend required meetings and in-services.
- Collaborate with manager, teammates, and other HarmonyCares employees.
- Perform other duties as required.
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
- 2+ years college, and/or equivalent experience
- 2 years of healthcare or customer service experience required
- Strong analytical and critical thinking skills
- Moves quickly to solve complex, real-time issues
- Possesses excellent written and verbal communication skills.
- Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency.
- Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)
PREFERRED KNOWLEDGE, SKILLS AND EXPERIENCE
- Scheduling or logistics experience preferred
- Strong working knowledge of medical terminology, conditions, illnesses and treatment practices.
Requirements
- 2+ years college, and/or equivalent experience
- 2 years of healthcare or customer service experience required
- Strong analytical and critical thinking skills
- Moves quickly to solve complex, real-time issues
- Possesses excellent written and verbal communication skills.
- Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency.
- Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Scheduling or logistics experience preferred
- Strong working knowledge of medical terminology, conditions, illnesses and treatment practices.
About HarmonyCares Medical Group
Parent group profile
HarmonyCares
Private in-home primary care provider serving older adults and people with complex medical needs nationwide.
Visit parent group websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at HarmonyCares Medical Group
HarmonyCares Medical Group - Chief Medical Officer, Markets
, USA
HarmonyCares Medical Group - VP and Senior Medical Director, Population Health
, USA
Community Liaison Medical Group Marketing Business Development
, USA
Advance Pracitce Provider (NP /PA) Value-based Primary Care
Troy, USA
HarmonyCares Medical Group - Chief Medical Officer, Markets
, USA
HarmonyCares Medical Group - VP and Senior Medical Director, Population Health
, USA
Community Liaison Medical Group Marketing Business Development
, USA
Clinical Triage Nurse, RN
, USA
Advance Pracitce Provider (NP /PA) Value-based Primary Care
Troy, USA
Clinical Partner/Medical Assistant
Springfield, USA
Clinical Partner/Medical Assistant
Moraine, USA
License Clinical Social Worker
Grand Rapids, USA