Scaled Customer Success – Automation Program Manager

We're looking for a Scaled Tech Touch Program Manager to own how Sonder engages the segment of our customer base that doesn't have a named CSM. You'll design, build and continuously improve the automated journeys — onboarding, health-score triggers, renewal nudges — that make sure those accounts get real value without a human relationship behind every one. You'll partner closely with Data & Insights, Product and the CSM tiers to keep the automation sharp, catch risk early, and prove what's working with hard numbers rather than instinct.

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.

Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.

Our employees and their families get free access to the Sonder app with 24/7 support.

Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.

True AI Native organisation with access to Claude, Gemini and other tools to encourage you to experiment, automate and get those real efficiency gains, no matter the role

2 days of study leave to invest in your professional growth.

Employee Share Option Plan (ESOP) – share in Sonder's success.

Salary Packaging and novated leasing.

Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.

Free coffee

Dog-friendly office in our Sydney HQ

Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. #LI-Hybrid