SAP Support Intern (Final Year Internship Program)

Overview

Job Summary

Eligibility Criteria

• Currently pursuing graduation in IT or an equivalent discipline
• Must be in the final semester of the university program
• University letter confirming availability for a 6-month internship is mandatory
• Must be a Saudi National
• Fluent in both Arabic and English

Key Skills

• Basic understanding of SAP concepts; exposure to SAP Tax & Revenue Management is a plus
• Strong verbal and written communication skills in English
• Ability to understand business processes from a customer perspective
• Good analytical and problem-solving skills
• Ability to multitask and manage multiple activities simultaneously
• Strong teamwork and collaboration skills
• Positive attitude with adaptability, flexibility, and willingness to learn
• Basic understanding of ticketing tools or support processes (good to have)
• Willingness to work in a rotational 24x7 shift environment

Responsibilities

• Support SAP application services by monitoring and managing tickets using ticketing tools (e.g., Remedy or similar)
• Handle initial level queries from clients via email and collaboration tools (e.g., Teams/Zoom)
• Assist in resolving support incidents and work orders under supervision
• Coordinate with internal teams to ensure timely resolution of issues
• Participate in root cause analysis for recurring issues and major incidents
• Support the development of workarounds and permanent fixes for identified problems
• Create and maintain knowledge base articles (KBAs) and documentation for common solutions
• Take ownership of assigned tasks and ensure timely completion
• Collaborate effectively with team members across onsite and offshore teams
• Adhere to defined processes, SLAs, and quality standards
• Actively participate in training sessions and learning initiatives as part of the internship program