SAP NS2 Senior Support Engineer

What you’ll bring

• You bring deep SuccessFactors experience and a steady approach to complex customer issues. You use your knowledge of learning tools, onboarding flows, core data, and compensation features to guide your work. You’ll be able to demonstrate capability of processing Priority 1 incidents while requesting assistance as required. You expand your technical range with steady curiosity and adapt your skills as your customers’ needs evolve within a continuous learning culture.
• What you’ll build
• You deliver core customer support by resolving known errors through SAP Notes, Knowledge Base Articles, info docs, documentation, WIKI content, and verification of customized entries or hardware parameters. You perform root cause analysis in complex environments and reproduce customer issues to identify the true source, working with development teams when final solutions require deeper insight. You handle sensitive escalated cases, support weekend and 24x7 work, take ownership of the queue to meet SLAs, and process P1 incidents with calm focus while growing your specialization. You support proactive support and innovation activities through testing, knowledge creation, prevention of repeat issues, de‐escalation efforts, community contributions, and steady engagement in a continuous learning culture.
• Where you belong
• You join a team that values clear thinking, steady collaboration, and shared learning. You work with colleagues who support your growth, welcome your ideas, and help you expand across product families. You help build a secure cloud service that customers trust because of the team’s consistent care, open communication, and commitment to learning together each day.
• Customer Engagement, Product Thinking, Data Analysis, Root Cause Analysis, Incident Management · Customer Orientation, Systems Thinking, Knowledge Management, Troubleshooting (Problem Solving), Business Process Automation, Business Process Modeling, Technical Support, Success Factors Modules Platform: Onboarding, Recruiting, Employee Central, Compensation, LMS preferred
• Preferred AI Qualifications:
• AI Content Curation, AI Assisted Development, Observability, Context Engineering, AI Output Quality Assurance, Agentic AI Day-to-Day Practice, AI-Assisted Automation and Prototyping, AI Adoption Capability
• All your information will be kept confidential according to EEO guidelines.