SAP NS2 Customer Success Advocate

What you’ll bring

• A customer-focused, solutions-oriented approach and a passion for helping others succeed. Strong communication skills, sound judgment, and the ability to remain composed while managing complex or time-sensitive customer needs are essential. Curiosity, accountability, and a commitment to continuous learning will support success in this role.
• What you’ll build
• A seamless, high-quality support experience for customers and internal teams across the organization. This role serves as a trusted point of contact, helping users navigate customer portals, investigate issues, troubleshoot challenges, and manage cases through resolution.
• Strong customer relationships will be developed through proactive communication, timely updates, and dependable follow-through. In partnership with cross-functional teams, the Customer Success Advocate will support issue resolution, assist during critical production or go-live situations, and contribute to improvements in the customer support experience.
• Where you belong
• SAP NS2 is committed to delivering exceptional service for mission-focused customers. The Customer Success Advocate will join a collaborative team that values continuous learning, accountability, thoughtful problem-solving, and respect for customer security requirements.
• This is an opportunity to make a meaningful impact by strengthening customer relationships, improving support processes, and working closely with teams across the organization.
• Customer-facing support experience and a commitment to excellent customer service
• Strong written and verbal communication skills, with the ability to engage effectively with varied audiences
• Ability to troubleshoot issues, ask effective questions, and apply creative problem-solving skills
• Strong organizational skills, attention to detail, and focus on quality
• Ability to prioritize work, meet structured timeframes, and deliver results under pressure
• Proactive and accountable approach to independently managing assigned work
• Experience using customer relationship management tools or similar case-management system
• All your information will be kept confidential according to EEO guidelines.