Salon Receptionist

Job Description

Key Responsibilities

• Welcome clients and create a positive first impression of the salon.
• Manage appointments, bookings, cancellations, and client inquiries.
• Answer phone calls, WhatsApp messages, and social media inquiries professionally.
• Process payments and maintain accurate cash and transaction records.
• Maintain and update client records in the booking system.
• Coordinate schedules with stylists, technicians, and other salon staff.
• Promote salon services, packages, memberships, and special offers.
• Ensure the reception area is clean, organized, and presentable at all times.
• Assist the Salon Manager with daily administrative duties, reports, inventory tracking, staff scheduling, and general operational support.
• Help monitor salon supplies and coordinate with vendors when required.
• Support the team in ensuring excellent customer satisfaction and smooth day-to-day operations.

Requirements

• Minimum 1 year of experience as a Receptionist or within the Salon/Beauty industry is mandatory.
• Previous experience in a salon, spa, beauty center, or wellness facility is highly preferred.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and appointment booking systems.
• Ability to work independently and support management when needed.
• Professional appearance and positive attitude.
• Fluency in English; additional languages are an advantage.