Salon Receptionist

Role overview

Responsibilities

• Greet clients, guide them to the appropriate beauty station, and notify beauticians of arrivals.
• Book and confirm appointments by phone and email.
• Process cash and card payments and issue receipts.
• Offer beverages and engage with clients in the waiting area.
• Welcome walk-ins, answer service questions, and schedule appointments based on availability.
• Inform clients about new services and discounts; cross-sell services and products when appropriate.
• Update client contact and billing records, appointments, and services offered.
• Manage the call center and maintain a tidy reception area.
• Order business cards, brochures, and stationery as needed.

Requirements and skills

• Proven experience as a Salon Receptionist, Front Desk Representative, or in a similar role.
• Hands-on experience with office equipment such as printers and POS systems.
• Familiarity with transaction processing.
• Excellent verbal, telephone, and email communication with a customer-service attitude.
• Solid organization and record-keeping skills.
• Ability to remain calm under stress.

Employment type

• Full-time.

Work location

• Work is in person.