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Salesforce Sales Cloud CRM Technical Architect

Colgate-Palmolive
Piscataway, USA
Mid · 5+ years experience
Onsite
USD 110000-155000 / year
Discovered 2 weeks ago
salesforcesap

Full Job Posting

Responsibilities

  • Solution Architecture & Design: Design, develop, and maintain the overarching architecture for our sales technology stack, ensuring seamless data flow between SFA tools, category management applications, and backend ERP/order management systems.
  • Platform Administration: Serve as the primary technical owner and system administrator for our CRM system, managing configurations, user profiles, security, custom objects, and workflows. The platform administrator should have the ability to implement and customize, and be hands-on-keyboard when required.
  • Sales Function Enablement: Partner closely with Sales and Commercial leadership to translate business requirements into scalable technical solutions, specifically focusing on optimizing retail execution, route planning, and mobile order entry for field teams.
  • System Integration: Lead the technical integration of third-party category management tools and external data sources with core CRM and ERP platforms to provide a 360-degree view of retail customers, working with SOAP/REST APIs and other connectors.
  • Technical Support & Troubleshooting: Act as the highest level of escalation for complex technical issues within the sales tech ecosystem, ensuring minimal downtime for field personnel.
  • Vendor & Ecosystem Management: Evaluate new sales technologies, manage technical vendor relationships, and ensure platforms are utilizing the latest features and best practices.
  • AI & Next-Gen Automation Enablement: Spearhead the deployment of AI tools and next-generation automation capabilities to optimize route planning, retail execution, and mobile order entry for field teams.

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Business Systems, or a related field.
  • 5+ years of working experience in Salesforce Sales Cloud/CRM platform.

Preferred Qualifications

  • Data & Integration: Strong understanding of API integrations, middleware (e.g., SAP BTP, MuleSoft), and data modeling as it pertains to syncing field applications with centralized order entry and ERP systems.
  • Industry Knowledge: Strong background in the FMCG/CPG industry, with a deep understanding of field sales processes, retail execution, and trade promotions.
  • SAP Ecosystem: Hands-on experience designing or integrating solutions with SAP Sales Cloud.
  • Certifications: Relevant Salesforce Certifications (e.g., Salesforce Administrator, Application Architect, or specific CG Cloud credentials).
  • Agile Methodology: Experience working in an Agile/Scrum environment for continuous platform delivery.
  • Mobile Architecture: Experience dealing with offline-first mobile architectures typical in field sales environments.
  • Compensation and Benefits
  • Salary Range $110,000.00 - $155,000.00 USD
  • Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

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