Salesforce - Program Manager
Skills
About This Role
Overview
- Provide end-to-end governance across all Salesforce workstreams
- Act as the central coordination point across business units and delivery partners independently (no PMO support from client after introductions and orientation)
- Own program-level plans, milestones, and sequencing
- Maintain RAID logs and mitigation actions
- Coordinate multiple vendor PMs and internal SMEs
- Ensure dependency and delivery alignment
- Provide executive dashboards and structured status reporting
- Present risks, escalations, and decision recommendations
- Act as primary owner of the Salesforce solution architecture
- Review, challenge, and approve vendor architecture and solution designs
- Enforce Salesforce best practices and enterprise architecture standards
- Maintain architecture diagrams, decision logs, and governance artefacts
- Define and enforce integration patterns and quality standards
- Govern MuleSoft usage and API design practices
- Review integrations with SAP, POS, OMS, Data Cloud, and custom systems
- Ensure integrations are secure, scalable, reusable, and maintainable
Vendor Coordination
- Align multiple Salesforce implementation partners
- Enforce architecture, integration, and documentation standards
- Review and assess solution proposals for new initiatives
Deliverables Summary
- Mobilization pack (governance model, RACI, cadence, templates, baseline plan, baseline RAID)
- Weekly status dashboard, RAID, decisions/actions, MoMs
- Monthly portfolio health report, architecture/integration health summary
- Quarterly steering pack, continuous improvement plan
- Architecture review packs, ADRs, compliance/exception log
- Portfolio architecture “single view” poster (one-page end-to-end map)
- Integration pattern catalogue, interface inventory, design sign-off notes
- Vendor scorecard, dependency tracker, proposal evaluation notes
- Roadmap sequencing, licensing optimization report, enhancement planning
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