Salesforce Developer
Role Overview
Maintain and improve the Salesforce platform supporting Client Services, Onboarding, Sales, Marketing, and Operations.
Ensure platform stability, security, user support, release management, and delivery of enhancements that support business growth and operational efficiency.
Key Skills for This Role
Full Job Posting
Role purpose
Maintain and improve the Salesforce platform supporting Client Services, Onboarding, Sales, Marketing, and Operations.
Ensure platform stability, security, user support, release management, and delivery of enhancements that support business growth and operational efficiency.
Administration and support
- Administer Salesforce users, roles, profiles, permission sets, security controls, custom objects, fields, layouts, validation rules, flows, and approval processes.
- Monitor platform health, data quality, and performance; manage access provisioning, deprovisioning, and periodic access reviews.
- Provide Level 2 and Level 3 support, troubleshoot issues, perform root-cause analysis, and coordinate production issue resolution with development, infrastructure, and vendor teams.
- Ensure service-level agreements and operational standards are met.
Releases and business delivery
- Support releases, deployments, upgrades, testing, change assessments, production validation, regression testing, and post-release monitoring.
- Maintain release documentation and deployment records.
- Gather and analyze stakeholder requirements and translate them into scalable Salesforce solutions.
- Support automation, workflow improvements, CRM enhancements, and end-user guidance or training.
Governance and improvement
- Support audit, risk, compliance, and governance activities; maintain documentation, process maps, and administration standards.
- Participate in role reviews, recertification exercises, and security assessments; follow organizational policies and Salesforce best practices.
- Identify process improvements, support adoption of Salesforce AI and emerging capabilities, and contribute to CRM roadmaps and strategic initiatives.
Essential experience and skills
- Proven experience as a Salesforce Administrator or CRM Engineer; strong understanding of Salesforce security, data model, and administration.
- Experience with Salesforce Flow, reports, dashboards, and automation tools; experience supporting business-critical applications in a complex enterprise environment.
- Strong analytical and problem-solving capabilities, stakeholder management, and communication skills.
- Experience working within Agile delivery environments.
- Degree in Information Technology, Computer Science, Business Systems, or equivalent experience.
Desirable experience and qualifications
- Experience with Salesforce Service Cloud and Sales Cloud, and knowledge of Salesforce integrations and APIs.
- Exposure to DevOps, CI/CD, JIRA, and ServiceNow; experience supporting Agentforce or Einstein AI; basic understanding of Apex and Lightning.
- Preferred certifications include Salesforce Certified Administrator, Salesforce Advanced Administrator, Salesforce Business Analyst, or Platform App Builder.
About LSEG
LSEG describes itself as a global financial markets infrastructure and data provider with a purpose centered on financial stability, empowering economies, and sustainable growth.
The company states that its values include Integrity, Partnership, Excellence, and Change, and that it operates across 65 countries.
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