Salesforce Delivery Manager
About This Role
Job Summary
We are seeking an experienced Salesforce Delivery Manager to lead end-to-end delivery of Salesforce projects, ensuring high-quality outcomes, client satisfaction, and alignment with business objectives. The ideal candidate will have a strong background in Salesforce implementations, stakeholder management, and team leadership.
Key Responsibilities
- Lead the end-to-end delivery of Salesforce projects (Sales Cloud, Service Cloud, Marketing Cloud, etc.)
- Manage project scope, timelines, budget, and resources effectively
- Act as the primary point of contact for clients and stakeholders
- Collaborate with business teams to translate requirements into scalable Salesforce solutions
- Ensure adherence to best practices, governance, and quality standards
- Manage and mentor cross-functional teams including developers, admins, and business analysts
- Identify risks, issues, and dependencies, and drive mitigation plans
- Oversee release management, deployment, and post-go-live support
- Drive continuous improvement and innovation within delivery processes
Required Skills & Qualifications
- 8+ years of IT experience with 5+ years in Salesforce delivery/implementation roles
- Strong knowledge of: Salesforce Sales Cloud,Service Cloud, Experience Cloud
- Integration (APIs, middleware)
- Agile / Scrum methodologies
- Proven experience managing large-scale Salesforce programs/projects
- Excellent stakeholder and client management skills
- Strong leadership and team management capabilities
- Experience working in a client-facing consulting environment
Preferred Qualifications
- Salesforce Certifications (e.g., PMP, Salesforce Certified Application Architect, or similar)
- Prior experience working in the Middle East/UAE market
- Knowledge of data migration, security models, and DevOps tools
Key Competencies
- Strategic thinking and problem-solving
- Strong communication and presentation skills
- Ability to manage multiple projects simultaneously
- High ownership and accountability
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