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Salesforce / CRM Administrator

SoftwareSeni
Idaho, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 1 weeks ago
netsuite

Full Job Posting

Nice to Have:

  • Familiarity with Agile or Kanban methodologies is a plus.
  • Strong interest in learning system integrations and developing Salesforce administration expertise.
  • Responsibilities:
  • Salesforce administration: user setup, profiles, roles, permission sets, record types, objects, fields, validation rules, flows, and approval processes.
  • Data management: CSV imports and exports using Data Loader, data deduplication, and data clean-up.
  • User support: troubleshoot support tickets, provide user training, and create how-to guides.
  • Documentation: maintain system documentation, SOPs, and administration guides.
  • Testing: participate in UAT for Salesforce releases, sandbox refreshes, and minor enhancements.
  • Reporting and dashboards: build and maintain reports and dashboards to support sales and operations teams.
  • CRM fundamentals: lead-to-opportunity processes, sales stages, forecasting, and account and contact management.
  • Cross-system awareness: understand how CRM, ERP, websites, and middleware work together.
  • ⚠️ Note: This position requires fluency in English, as most communication will be conducted in English. If you’re confident (or eager to grow) in using English at work, this position could be a great fit.
  • Disclaimer: By submitting your application, you consent to PT Software Services Indonesia collecting and processing the information you provide for recruitment purposes only. The information will be treated confidentially and used solely to evaluate your application for current or future employment opportunities with us.

Qualifications

  • Minimum of 1 year of hands-on experience with Salesforce in an administration, support, business analyst, or consulting capacity. Experience may include internships, capstone projects, or self-study portfolios.
  • Understanding of Salesforce administration and core CRM concepts.
  • Knowledge of data quality, system configuration, reporting, and dashboard management.
  • Basic understanding of sales processes, pipeline tracking, and performance reporting.
  • Awareness of system integrations and data flows between Salesforce, NetSuite, websites, and middleware.
  • Understanding of user acceptance testing (UAT) and release processes.
  • Possess strong English communication skills, both written and spoken.
  • Willing to work onsite at our Yogyakarta Office.

Responsibilities

  • Salesforce administration: user setup, profiles, roles, permission sets, record types, objects, fields, validation rules, flows, and approval processes.
  • Data management: CSV imports and exports using Data Loader, data deduplication, and data clean-up.
  • User support: troubleshoot support tickets, provide user training, and create how-to guides.
  • Documentation: maintain system documentation, SOPs, and administration guides.
  • Testing: participate in UAT for Salesforce releases, sandbox refreshes, and minor enhancements.
  • Reporting and dashboards: build and maintain reports and dashboards to support sales and operations teams.
  • CRM fundamentals: lead-to-opportunity processes, sales stages, forecasting, and account and contact management.
  • Cross-system awareness: understand how CRM, ERP, websites, and middleware work together.
  • ⚠️ Note: This position requires fluency in English, as most communication will be conducted in English. If you’re confident (or eager to grow) in using English at work, this position could be a great fit.

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