SalesForce.com Business Analyst/Administrator (MI, Troy)

We want a business analyst with a passion for excellence who thrives in a fast-paced, high-energy environment.

As a member of the Delphi team, you will work on Salesforce.com solutions that bring efficiency, additional sales and an improved customer experience to our organization.

As a key member of the Sales & Marketing team, you will be responsible for configuration, reporting, training, support, maintenance and overall improvement of the Delphi-Salesforce.com platform.

To accomplish this you will partner closely with IT, Sales & Marketing Teams, Client Service Teams, Operational Support Teams and other teams to understand business needs and provide automated solutions.

• Work with business partners to realize full capabilities of Salesforce.com CRM to meet business requirements and implement efficient workflows
• Participate in requirements and design reviews
• Create and document business requirements
• Responsible for creating reports and dashboards
• Design, build and support configurations within Salesforce.com CRM applications
• Develop user stories for the development of additional CRM system functionality
• Facilitate continued enhancements of Salesforce.com, aligning with business processes and business reporting requirements
• Create and manage work flows, approval processes, and campaigns within Salesforce.com
• Engage & utilize Salesforce.com premiere support for maintenance & configuration support
• Facilitate continued enhancements of Salesforce.com, aligning with business processes and business reporting requirements
• Responsible for data management within Salesforce.com applications
• Participate in project planning activities to provide input on work effort and cost estimates
• Responsible for leading User Acceptance Testing (UAT) and managing go-live activities
• Develop and deliver innovative solutions while utilizing best practices and governance
• Provide support for production environment including incident management and resolution