Salesforce Advisor (SMP)

Strategic Guidance: Advise on Salesforce best practices, new features, and potential solutions to address complex business requirements and improve overall platform utilization. Solution Design & Implementation: Collaborate with stakeholders to gather requirements, design scalable Salesforce solutions, and oversee their implementation, ensuring alignment with architectural standards. Optimization & Enhancement: Identify opportunities for process improvement and system optimization within Salesforce, recommending and implementing enhancements to maximize ROI and user adoption. Data Management & Integrity: Ensure data quality, integrity, and security within Salesforce, providing guidance on data governance strategies and reporting best practices. User Adoption & Training: Develop and deliver training programs and documentation to foster high user adoption and proficiency across various Salesforce clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud). Stakeholder Collaboration: Work closely with IT, sales, marketing, customer service, and other departments to understand their needs and translate them into effective Salesforce solutions. Troubleshooting & Support: Provide expert-level support for complex Salesforce issues, collaborating with technical teams to resolve problems efficiently. Market Awareness: Stay current with Salesforce releases, third-party applications, and industry trends to proactively identify opportunities for innovation and competitive advantage. Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. 8-10 years of hands-on experience working with Salesforce, including administration, configuration, and implementation. Multiple Salesforce Certifications (e.g., Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder). Proven experience in solution design, data modeling, and process automation within the Salesforce ecosystem. Strong understanding of Salesforce security models, reporting, and dashboards. Familiarity with Apex, Visualforce, Lightning Web Components (LWC), and API integrations is a plus. Excellent analytical, problem-solving, and critical thinking skills. Strong communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Ability to work independently and collaboratively in a fast-paced environment. Experience with Salesforce Marketing Cloud, Health Cloud, or Nonprofit Cloud. Experience with change management and project management methodologies (Agile/Scrum). Consulting experience in a client-facing role.