Salesforce Administrator
Role Overview
The Salesforce Administrator is the primary system administrator for the Salesforce.com environment.
The role covers administration, system audits, data integrations, development and change management support, and user training.
Key Skills for This Role
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About MaxVal
MaxVal provides intellectual property lifecycle products and services and describes a focus on efficiency, continuous improvement, and customer success.
Role overview
The Salesforce Administrator is the primary system administrator for the Salesforce.com environment.
The role covers administration, system audits, data integrations, development and change management support, and user training.
Key responsibilities
- Administer Salesforce users, reports, dashboards, workflows, and other routine functions.
- Conduct internal system audits and prepare for Salesforce upgrades.
- Manage Salesforce data feeds and integrations with other systems.
- Coordinate evaluation, scoping, and completion of development requests.
- Establish processes with management for administration, development, and change management.
- Train new users and build Salesforce skills across the organization.
- Liaise among users, vendors, and application development teams.
- Define and document development requirements with team members.
Skills required
- Meet deadlines, prioritize simultaneous requests, and manage tasks across organizational levels.
- Demonstrate analytical thinking, problem-solving, and strong written and verbal communication.
- Assess the impact of requirements on Salesforce and upstream or downstream applications, systems, and processes.
Experience and qualifications
- At least 2 years of experience as a Salesforce.com administrator.
- Salesforce Admin ADM201 and ADM211 certifications are preferred.
- Sales Cloud, Service Cloud, and Developer certifications are preferred.
- Design and implement processes and facilitate user adoption.
- Understand Salesforce platform features including custom apps, objects, formula fields, workflows, and custom views of intermediate complexity.
- Strong understanding of Salesforce functionality and best practices, and strong data management abilities.
- Documented history of completing projects and ability to understand and articulate complex requirements.
- Prior Scrum or agile experience is preferred.
Shift schedule
- Shift timings are 11:30 AM–8:30 PM or 8:30 PM–5:30 AM.
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