Salesforce Administrator

Role overview

Platform administration and delivery

• Administer EU Salesforce platforms, own BAU tasks and requests, and maintain Flows, custom objects, and security settings.
• Translate stakeholder pain points into technical requirements and build, optimize, and debug automation.
• Support data migration, cleansing, deduplication, quality standards, and documentation.
• Support releases, developer coordination, sandbox alignment, platform health checks, and maintenance.
• Support GDPR-compliant data housekeeping and manage Salesforce SDLC, UAT, sandboxes, and deployment through DevOps tools.
• Improve governance, testing, and change control; provide daily end-user support and BAU enhancements.
• Work with delivery managers, project managers, enterprise architects, and developers to design quality solutions.
• Advise stakeholders on Salesforce best practices and support internal and customer-facing solutions.

Required experience and qualifications

• Relevant Salesforce Administration experience, preferably in a mid-to-large-sized organization.
• Salesforce Certified Administrator (ADM-201).
• Solid Salesforce Flow knowledge; Process Builder or Workflow migration experience is preferred.
• Proficiency in advanced reports, dashboards, and CRM Analytics.
• Proven ability to solve business problems through declarative, non-code solutions first.
• Excellent communication and stakeholder skills.
• Strong understanding of Salesforce Service, Sales, and Experience Clouds.
• Declarative design and build of custom Salesforce Lightning applications.
• Salesforce API configuration, including REST, SOAP, and Bulk API; Data Loader or Salesforce Inspector experience.
• First- or second-line Salesforce experience; ownership of BAU issues and technical resolution.
• Agile delivery-team experience with Jira and Confluence.

Additional advantages

• Salesforce Certified Advanced Administrator (ADM-301) or Platform App Builder is an advantage.
• SDLC and ALM knowledge, additional Salesforce certifications, customer-facing interface experience, a bachelor's degree, and CPQ experience may distinguish candidates.
• Familiarity with Apex, Lightning Web Components, and SOQL is useful for communicating with developers.

Benefits and work setting

• The posting describes a hybrid work setting and lists benefits including pension, life cover, income protection, healthcare, enhanced leave provisions, and flexible benefit options.
• The posting also describes learning resources and employee inclusion, wellbeing, and engagement forums.