Sales Trader

Overview

Trade Execution & Client Support

• Provide a high level of support to assigned Elite clients (maintaining a ratio of approximately 1:50 to 1:75) relating to their trading accounts with ADSS.
• Support client trading and take phone orders as per their instructions (Execution Broking) accurately and efficiently.
• Answer client questions and queries via email and phone, ensuring follow-up from initial contact through to resolution.
• Investigate and resolve questions or issues with any of the trading platforms available to ADSS clients (MT4, Orex, MAM, Multi-Terminal), from guidance on usage to technical troubleshooting.

Market Insights & Proactive Outreach

• Provide insights on markets and market information to ensure clients have access to up-to-date, actionable insights.
• Conduct incoming and outgoing market update calls, discussing active FX and CFD trends to stimulate trading activity.
• Execute proactive outreach and tailored pricing discussions as part of periodic wallet-share reviews to increase client trading volume.
• Participate in client account reactivation initiatives, working alongside Relationship Managers to re-engage dormant Elite accounts.

Operational Excellence & Investigation

• Investigate and resolve client complaints at the first level, with appropriate escalation to other departments or management.
• Conduct trade investigations for retail and corporate clients, coordinating with the Front Office and Platform Support teams.
• Manage operational tasks including overnight credit monitoring, swap-free monitoring, and follow-ups for negative equity accounts and expiries.
• Ensure timely and accurate recording of all customer interactions within the Salesforce CRM system.

Compliance & Risk Management

• Maintain a consistent track record of excellent client service delivery and operational performance in an increasingly complex regulatory environment.
• Ensure compliance with relevant financial regulations, industry standards, and internal risk policies during all execution activities.
• Assess and mitigate risks associated with the role, managing and escalating issues to senior management as needed.

Experience

• Bachelor's degree in Finance, Economics, Business Administration, or a related discipline.
• 5 - 7 years of experience in financial services, with a minimum of 3 years as a Sales Trader or Market Analyst.
• Proven experience managing high-value client accounts and supporting execution broking activities.

Skills

• Detailed knowledge of the foreign exchange market, CFDs, trading platforms, and competitor offerings.
• Strong execution skills with high attention to detail and accuracy under pressure.
• Excellent communication skills, capable of providing clear market insights to sophisticated traders.
• Advanced knowledge of Excel and proficiency in CRM systems (Salesforce).
• Ability to communicate fluently in English; Arabic is preferred and additional languages are an advantage.