Sales & Technical Support Engineer (Ventilation Fans)
Skills
About This Role
Job Summary
- The Sales & Technical Support Engineer (Ventilation Fans) will combine technical expertise in ventilation fan products with customer‑facing sales support activities.
- This role will manage technical enquiries, prepare accurate quotations and product configurations, support the sales team through technical input, and ensure excellent post‑sale support and handover to operations.
- The successful candidate will act as a key liaison between customers, sales, engineering and supply chain to deliver timely, compliant and cost‑effective ventilation fan solutions.
- ****Key Responsibilities****
- Respond to technical and commercial enquiries for ventilation fans, including axial, centrifugal and mixed‑flow types, by analysing requirements and recommending appropriate products and configurations.
- Prepare detailed, accurate technical quotations and proposals that include product specifications, performance data, sizing calculations, installation requirements, lead times and commercial terms.
- Collaborate with sales representatives, project managers and customers to scope projects, develop product selection options and provide technical advice during the pre‑sales phase.
- Produce and maintain technical documentation such as datasheets, wiring diagrams, fan curves, performance calculations, installation guidance and test/commissioning checklists in line with company standards.
- Maintain accurate records in the CRM and ERP systems: log enquiries, track quotations, update order status and support forecasting and reporting activities.
- Liaise with suppliers and manufacturing to obtain technical clarifications, lead time updates, costing and to arrange special builds or modifications when required.
- Provide technical support to site teams and customers during delivery, installation and commissioning; troubleshoot faults, suggest remedial actions and escalate complex issues to engineering where necessary.
- Support after‑sales activities including spare parts identification, warranty assessments, defect resolution and preparation of service recommendations.
- Participate in product training, technical demonstrations and client meetings; support business development by identifying upsell and cross‑sell opportunities.
- Ensure all activities comply with relevant regulations, health & safety requirements and internal quality procedures.
Required Skills & Competencies
- Strong technical knowledge of ventilation fans, smoke management Systems, controls and associated accessories; ability to interpret fan curves, system pressure losses and performance characteristics.
- Experience preparing technical quotations and product specifications for B2B customers, ideally in HVAC, industrial ventilation or related sectors.
- Good understanding of electrical and mechanical installation principles relevant to low‑voltage motors and fan assemblies.
- Proficiency with Microsoft Office applications and experience using CRM/ERP systems; familiarity with fan selection software or engineering calculation tools is desirable.
- Excellent written and verbal communication skills with the ability to present technical information clearly to customers, installers and internal stakeholders.
- Strong problem‑solving skills, attention to detail, and the ability to prioritise and manage multiple enquiries in a fast‑paced environment.
- Customer‑focused attitude with commercial awareness and the ability to identify sales opportunities while delivering technically sound solutions.
- Ability to work independently and collaboratively within multidisciplinary teams; adaptable and resilient under pressure.
Qualifications & Experience
- Bachelor’s degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, HVAC, or a related discipline, or demonstrable industry experience.
- Minimum 2–5 years’ experience in technical sales support, application engineering or product support within ventilation, HVAC or related industrial equipment sectors.
- Previous exposure to manufacturing, supplier liaison and order management processes is desirable.
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