Sales Support Representative

Key Responsibilities

• Handle incoming calls and provide excellent customer service throughout each interaction
• Process estimates and sales orders efficiently with a high degree of accuracy
• Assist outside sales representatives with quotes, order entry, and customer service needs
• Identify sales opportunities and relay them to Account Managers or the Sales Manager
• Provide customer service and technical support via Live Chat
• Support the sales team by sourcing products from vendors
• Make outbound calls as needed (e.g., emailed orders, stock issues, split shipments)
• Maintain and update customer account information
• Relay customer comments, complaints, or issues to the Sales Manager
• Attend meetings, trainings, and trade shows as required
• Create new customer accounts in NetSuite
• Update and track projects regularly using Traction Tools
• Qualifications & Requirements
• Minimum of 2 years of experience in customer service
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to perform basic math functions and calculations
• Strong multitasking skills with excellent attention to detail
• Typing speed of 40+ words per minute
• Excellent customer service, communication, and problem-solving skills
• If you are a motivated professional who thrives in a fast-paced environment and enjoys supporting both customers and sales teams, we encourage you to apply.
• COMPENSATION & COMPANY BENEFITS INCLUDE:
• The compensation range for this position is $18.27 - $24.52 per hour based on experience and skillset
• Your Working Hours: Monday-Friday 7:30 a.m. - 4:00 p.m.
• Your Health: Medical (Index Industries contributes 60% of total costs); Vision and Dental (Employee is responsible for 100% of costs)
• Your Well-Being: 10 paid holidays (New Year’s Day & the day after, Memorial Day, 4th of July & the day after, Labor Day, Thanksgiving & the day after, Christmas & the day after), Staff appreciation events, and gym reimbursement program
• Financial Wellness: 401K (Index Industries matches up to 4%)
• Our Community & Team Investments: Workout classes, barbecues, potlucks, and many more team-building events