Sales Support Representative

Responsibilities:

• Assessing the quotation request in our quotation system.
• Quote for Pump AM requests like spare parts, SPIR, and upgrades.
• Collecting and assessing the technical specifications (drawings, material specifications, history, etc.).
• Prepare proposals in a fast-paced environment, owning pricing components and technical review.
• Manage multiple concurrent proposals throughout the entire bid cycle, from opportunity inception through fulfillment kickoff.
• If more information is required, answer questions from the sales department and/or customer.
• Determining the cost and sales price. Supporting various internal systems, technical knowledge and insight, and quotations from suppliers.
• If necessary, investigating an alternative in collaboration with other departments.
• Collaborating with other departments, such as the sales department, engineering department and planning department.
• Answering incoming questions or ensuring that these are passed on to the right people within our organization.
• Interact with customers / Sales / Operations on technical issues and an end queries.
• Achieve On-time performance for Proposal submission.
• Ensure SAP approval before Order receipt.
• Ensure compliance to update proposal log on a timely basis.
• Adhere to Flowserve Values, Business Ethics & Code of Conduct.
• Support off-site customer project presentations and kickoff meetings.
• Follow all current procedures and policies related to the order acquisition process and provide feedback on the process.
• Perform technical reviews of all customer inquiry related documents while addressing all relevant commercial constraints for the project.
• Requirement:
• Bachelor of Engineering in mechanical / equivalent degree with 2-3 years in similar role or any relevant experience of cross functional team in an industrial equipment manufacturer (Pumps & Valves background is a plus).
• Knowledge of centrifugal pumps and/or rotating equipment, material specifications, metallurgy, inventory control, estimating knowledge, and a general understanding of the sales cycle is a plus.
• Deep knowledge of main IT application tools, proficiency in MS Office packages (Excel, Power Point) & ERP is a plus.
• Excellent communication skills are both written and verbal.
• Strong problem-solving skills, able to work independently and be a Team Player with an international mindset and approach.
• Ability to multitask efficiently and set priorities in a fast-paced environment.