Sales Support Representative

A Customer Service and Sales Customer Support Representative‘s job is primarily to assist in customer inquiries, concerns, and requests regarding products and services either by telephone and/or electronically.

PRINCIPAL RESPONSIBILITIES

Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints

Process orders of all types

Process Warranty and Courtesy Replacement orders

Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints

Record details of actions taken

Communicate and coordinate with our Internal Sales Representatives (ISR)

Communicate directly with our Manufactures Rep Agencies

Support assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this role

Other duties as required

ESSENTIAL FUNCTIONS:

Ability to work in a team environment as well as being a self-starter of improvement projects

Exceptional verbal and written communication skills

Exceptional troubleshooting skills

Must be able to communicate effectively, both verbally and in writing

Must have the ability to work well within a business environment and the ability to multitask

REQUIRED QUALIFICATIONS:

Education: HS Diploma required, some college preferred

Experience:

Must be proficient in Microsoft Office Programs including Word, Excel and Power Point

Experience in Business Management Software (i.e. SAP) is preferred but not require

Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.

Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.

Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.

Ability to offer prompt, effective support to warehouse, plant and corporate office environments.

WORKING CONDITIONS & PHYSICAL DEMANDS

This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations.

Department is open from 6:30AM-7PM EST to accommodate service coverage for west coast. Must be able to work a regular 8 hour/ day schedule in that window. Minimal, if any, travel.

Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.