Sales Support Representative - 1st Shift (Hybrid)

Schedule

• 1st Shift: Mon – Fri, 8a – 4:30p
• Hybrid: In-office Mon - Weds

What you will do

• As the Sales Support Representative, you will be responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer.
• Responsible for total customer and sales representative satisfaction in order management
• Provide (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
• Answer incoming Account Manager calls and emails
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
• Abide by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
• Build relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments

What you need